Longer turnaround than advertised, no metadata, cheaply made. I ordered 500 4-panel digipaks from WTS. 1) They advertise a "5-day turnaround" What they don't tell you is that they don't work weekends or holidays, it takes 2 business days to get your files approved, and that they start on "Day 0". Between all of this nonsense, it took 12 days for FedEx to get my shipment (not including shipping time). 2) When inserting metadata to my CDs, they said they couldn't use an umlaut over a "ü". I'm not sure if they don't do any non-English characters, but an umlaut u is pretty basic. As half of my song titles are in German, this was a problem. 3) Speaking of metadata, they don't bother to tell customers that they don't submit your metadata to Gracenote. That means you receive 500 CDs without info when you put them into iTunes. I contacted my mastering engineer and he confirmed that he'd never heard of a duplication company that doesn't submit to Gracenote. I contacted a few other duplication companies and they confirmed that it is standard practice to do so. 4) The digipaks are cheaply made. I dropped my digipak 1x and the inside CD holder broke off. To see if that was normal, I took another artist's digipak printed by Disc Makers and slammed it on the floor 5x. It didn't break. 5) The print job is mediocre. I sent them digital art that had an fair amount of detail done by a professional artist. The overall grand picture looks OK, but some of the intricate details of the art are somewhat blurry. That being said, I gave them 2 starts instead of 1 because the CDs work and their customer service is quick to respond (albeit with negative news). Other than that, I am very dissatisfied.

Great customer service - not the best UV Coating. While I have noticed that the quality of WTS packaging has become better than it used to be, the cover is still not as glossy and does not match that of DiscMakers. The price is better and the sound quality is great. My customers want great sound quality and the best price, and this is why I still opt to use WTS for printing their CDs. I'm a graphic designer/photographer who helps local music artists with their album covers and up to this point, I have only used WTS for the work I've received. I love the customer service and I feel we have a good relationship. I have not have any trouble with my orders and everything has been fine, but recently, I have been approached by a few musical artists that want the same quality packaging as DiscMakers. They have high gloss UV Coating and I am not sure if WTS offers that yet. If not, then perhaps I have not been clear with what I want in my orders. That's really the only thing that is a negative for me. Other than that, everything else is fine.

I am rather disappointed I was disappointed. I received my CD's and they look beautiful but in my computer none of the ISCR, EIN or track information ended up on the CD. Just track #'s and Unknown Artist. Also, I know there is a allowance for over/under runs, but it is still disappointing when I ordered 100 cd's and only receive 90. I talked with customer service and showed them the box, fully packed with only 90 CDs in it. They refunded 10% which is fine. In regards to them not showing data on media players, they asked me to send back two to investigate why the track data did not play. They sent me a screen via email later showing that the data displayed fine in their test. I have now tested it on multiple devices. The songs do play fine, but will only display track data in the cars I tested, but on 5 different PCs. 1 Macbook, 1 Mac Pro and one Xbox One, none of them displayed track data (names, EIN, ISCR Codes, song titles, etc). The music plays fine on all players, but the only place that shows the track data was in a car, but not on a PC, Mac or computer based players. In summary, I wouldn't recommend WTS with small CD-R CD orders if display data when inserting in a computer is important to you. WTS states, 'it is not with the CDs, but the players you are using' but with only 3 displaying (cars only) of 11 different players, I disagree.

Excellent, accurate and timely service WTS Media and Mr. Larry Russell came highly recommended by a friend. Having tried a couple of other companies, I found them difficult to work with. After contacting Mr. Russell, he assisted me through the entire process. He was in contact with me via email and also some by personal phone calls with updates on the project. WTS Media is very professional, highly accurate and the 'turn around time' was amazing! When more product was needed... I contacted Mr. Russell and the product arrived at my home before the weekend.

Very Satisfied - Library Quality DVD Binders/Sleeves All aspects of my order were met and/or exceeded. Ordering process and shipping was excellent and all items were packed/shipped properly. Actual products were as described, library/archival quality build and materials. I will order these many more times in the future (this is my second bulk order). Ordered for long-term storage of my personal archives of media.