Carlisle Jacobs
HKGood To Buy In DSstyles As I am not familiar with online shopping, I have contacted with their customer services staffs for several times to ask about the products, payment methods and the shipping progress. Their staffs are nice and willing to answer my questions. Their services are excellent.
kbennett
GBFailing to refund me after contradicting themselves. Resolved Now. I clearly stated on my order form, if the item did not fit onto my product, not to send it. they sent it without testing. I was told not a problem, they would refund and no need to send back (to china). 3 weeks later i am being told they will not refund unless i send back under my wallet(postage is more than the product). Not impressed and would not suggest to anyone. Poor service. Once posting this poor review I have attained there full attention and been contacted by the manager. He has apologized for a screw up on their staffs behalf and i have now received a full refund. Still not hugely impressed that i had to spend a lot of my time getting to this stage to then be offered 10% discount on my next purchase....A bit more training required.
Courtney
GBUpdate When I first received my case and put it on my phone 5 of the crystals popped off. The crystals continued to fall off.... I paid over $200 for this damn thing. I contacted the company about it. Anthony responded and told me that if I leave a good review here he would send me replacement crystals (he said the competition was leaving bad reviews) I left a nice review. All he sent me was glue. I sent him an email informing him I did not receive the crystals. It has been over two months, no response. Bad product and bad service.
NR93
GBCheap but good quality. But use good judgement for expensive products. I ordered a retro camera case for Sony A5000 to be delivered to the UK. First of all the price was £8.53 which is amazing given that the product does not look cheap and is completely functional. The shipping cost was around £4 - £5 pounds for standard delivery, which I think is decent too. The only slight problem I had was with tracking and delivery. The tracking available on their website was inaccurate and the translation of order status from Chinese to English was difficult to understand. However, the product did arrive after 2 weeks which I think is again good given that it was a cheap product shipped from China on a standard delivery and I had expected at least a month to pass until it arrived. So, I would definitely recommend this product and website for anyone looking for cheap but good quality products. However, ordering anything above £20 (without shipping cost included) would be a risk not worth taking in my opinion. Additionally, the customer service was decent. I emailed them about tracking and they emailed me back quickly with appropriate information. I say appropriate information because after the package arrives at the airport in China, DSStyles don't have control over tracking or shipping.
Lisa King
GBPoorly packaged goods The glass mug I ordered was poorly packaged. The mug itself was wrapped in tissue paper, then a thin layer of bubble wrap, and placed in a thin corrugated box. Another layer of bubble wrap and the mailing package was an unpadded plastic mailing bag. Of course, the mug did not make it through the shipping process.