Defective device and radio silence. I purchased an adaptor – within less than a few hours of use the product burnt out my Apple Monitor, rendering it unusable. I wrote to Elecjet and initially had a positive communication, but they went radio silent after I provided them with the request images. I’ve written in via email and chat every few weeks and haven’t received any response, it’s been over 3 months since receiving any communication – even on their live chat.

Would give 0 stars if possible. Worst company I'v ever dealt with. Would give 0 stars if possible. I placed an order over 18 months ago and still have not received anything. I have contacted the company mulitple times, waiting weeks for replies and told my order would be ship ASAP. About 6 months ago I gave up trying to get my order fulfilled until I get an email from the company asking me to remove my trustpilot review. The cheek! and they even called me by the wrong name in the email. I agree I may delete my review if they fulfilled my order but still nothing. Joke of a company avoid like the plague.

Unresponsive Customer Service I bought an Elecjet graphene powerbank on Amazon and after very little use the IE\UK plug adapter that comes with the charger fell apart. I've written an email to both the addressees on their website and I also tried to get in touch through Amazon, but no response whatsoever. It's a pity because the powerbank looks sturdy and functional

Disappointing shipping and customer service. Bought more than a month ago, has been stuck in transit in China since 7. juli. Wrote customer service more than a week ago and have not gotten a reply. I hope this can be resolved soon.

I backed this company on Indiegogo for… I backed this company on Indiegogo for a powerbank. I got neither the powerbank or my money back, just lie after lie after lie excuse after excuse after excuse countless times like a broken record. Absolutely the worst company I have ever seen, just shocking business practise to take someones money and fob them off in every way possible. Disgusting.