They get you, then they Ghost you. Sign up was easy, but ending a subscription is a disaster! They say you can cancel at any time, but it was impossible for me to cancel through the website (kept telling me to wait 3 hours and try again). Tried to find a phone number to call--also impossible. In my frustration I would stop trying...until I was alerted that they auto-renewed my membership for $120.91. They won't admit fault--saying as they do for so many that any money-back guarantee time is up. I'd be fine if they were understanding and took the time to hear me out and make it right. But no. They get you, then they ghost you. I've been a Beachbody customer for years. Not any more.

Consumer beware…BODi only values $$$ Consumer beware… this company is not person-centered and uses every intimidating legal/policy move they have to avoid having any flexibility in adjusting membership or refunding an auto-renew subscription. I feel so taken advantage of and even with my medical condition now preventing me from accessing the program, they (without collecting any additional information or medical docs from me) deemed my case to not be significant enough for an “exception”. Read the Better Business Bureau claims, please, before you buy into this program. It has certainly been a hard lesson learned for me.

I initiated a trial membership of… I initiated a trial membership of Beachbody in March of 2020, just prior to the COVID crisis. During the turmoil of this time, I neglected to cancel the trail membership and have since been billed $179/year for the last four years without the courtesy of an email notice prior to annual renewal. I requested a refund of the annual charge which just posted to my account last week and was flatly refused, despite not accessing the platform for the last four years. Additionally when I requested to speak to manager, I was told that wasn't possible. Beachbody is very efficient at taking your money but not at all efficient in providing a good customer experience.

THINK TWICE! BODI charges a hefty price and sends no notice that they will be charging you again for a renewal. Their customer service insists there is “nothing we can do” after your card is charged for another year that you don’t want. Money down the drain. Think twice before subscribing!!

Terrible customer service Got no notification about a huge $60 increase to my subscription. When I contacted them about it, they were extremely rude and unhelpful. They would do nothing to make it right. It was obvious they don’t care at all about their customers. I’ve been a subscriber for years but after this I decided to cancel my subscription just to find out that they don’t refund membership renewals!!! My only options are to take a year loss or be stuck with them for another year. I’m so upset with this company and would never recommend them.