Battery/Customer Service Issue Emailed support regarding a faulty battery over a week ago. Never received follow up correspondence. Owned the device a little over one month and the port to charge the battery essentially fell into the battery's casing, leaving the unit unable to charge. Thank you for the paperweight. Update: Tried to contact customer service on March 25th.. Still yet to hear anything back from them.

Best customer service experience ever! I purchased a MV1 and it was everything that you could ask for in a vape. Wonderful draw and design. After 2 months it had a software glitch that was most likely user error. Customer service was unable to resolve the issue online and immediately sent a replacement.Their warranty and customer service are top notch! I would especially like to commend their rep Virgil for everything he did in trying to first fix the issue and then getting a replacement sent in a speedy manner. He sets the bar high for great customer service.This company blows the competition away.

Great product The MV1 is a remarkable dry herb vaporizer. Took time to finagle with it but with some help from my friends I was able to figure out how to use it. The MV1 produces great flavor however, the charge time for the battery life is abominable and the fast charger should be included. So far I'm pretty happy with my MV1 but I wish there were more accessories like a waterpipe adapter.

Awesome Clean Way to Inhale Herbs - Has Caught Fire I love this device for the fact that I can inhale herbal vapors in a clean, efficient way and set the temperature to release different compounds. A couple times now, my herb has caught fire inside the device and released smoke which really burns your throat. It’s possible that the vaporizer needed to be cleaned or that I pulled too hard. Regardless it’s something you should know can happen, and it’s probably a good reason to keep your vape clean and make sure you’re taking slow, steady pulls.

The Bugatti of Vaporizers This is a luxury experience. It is highly customizable and offers incredibly potent extraction. Yes, there's some maintenance. But considering this is basically the super car of vapes, it's 100% worth it. If you're on the fence, don't be. Buy one, you won't regret it.