Bought 275 dollars worth of pens in… Bought 275 dollars worth of pens in June. It's August. They're no longer answering and have not sent me anything. Have not returned my money. They have my order on hold, I have screenshots of the zelle confirmation and my account on their website saying it's still on hold.

Battery/Customer Service Issue Emailed support regarding a faulty battery over a week ago. Never received follow up correspondence. Owned the device a little over one month and the port to charge the battery essentially fell into the battery's casing, leaving the unit unable to charge. Thank you for the paperweight. Update: Tried to contact customer service on March 25th.. Still yet to hear anything back from them.

Best customer service experience ever! I purchased a MV1 and it was everything that you could ask for in a vape. Wonderful draw and design. After 2 months it had a software glitch that was most likely user error. Customer service was unable to resolve the issue online and immediately sent a replacement.Their warranty and customer service are top notch! I would especially like to commend their rep Virgil for everything he did in trying to first fix the issue and then getting a replacement sent in a speedy manner. He sets the bar high for great customer service.This company blows the competition away.

Wonder if they have enough back bone to… Wonder if they have enough back bone to respond to my review?? I purchased 10 of their vape carts, I sent the $205 to the cashapp account they had linked on the billing/payment web page of their legit website. After doing so I received a text from someone asking me to send the receipt from my payment on Cashapp. It's been a few days now and they are now trying to convince me to send the payment for a second time. Straight up con artist

many faults with the mv1 1- the ghost mv1 has a cool look. However, the finish can scratch very easily as compared to Storz and Bickel's Mighty or Crafty. 2- the fast charger was not included. no one should have to wait several hours or have to order it seperately. 3- the loading compartment is very figity and requires a lot of fiddling around. 4- the entire vape gets extremely hot 5- most importantly, it is way too heavy for a portable vaporizer. Very unpleased with your product.