Best customer service experience ever! I purchased a MV1 and it was everything that you could ask for in a vape. Wonderful draw and design. After 2 months it had a software glitch that was most likely user error. Customer service was unable to resolve the issue online and immediately sent a replacement.Their warranty and customer service are top notch! I would especially like to commend their rep Virgil for everything he did in trying to first fix the issue and then getting a replacement sent in a speedy manner. He sets the bar high for great customer service.This company blows the competition away.

Battery/Customer Service Issue Emailed support regarding a faulty battery over a week ago. Never received follow up correspondence. Owned the device a little over one month and the port to charge the battery essentially fell into the battery's casing, leaving the unit unable to charge. Thank you for the paperweight. Update: Tried to contact customer service on March 25th.. Still yet to hear anything back from them.

High above the others. I have been using medical marijuana for several years now. My preferred method is eating cannibals but sometimes that is not practical. In these cases I vape. I have tried every top tier product from PAX and Gpen on. The Ghost MV1 is by for a superior product, And while it is large it delivers. Coupled with the crusable holder is provides relief all day long. This is a must try product. Also there customer service and support are unmatched. Highly Recommend.

My Mv1 is a couple of weeks old and… My Mv1 is a couple of weeks old and hauntingly efficient at separating dirty ole carcinogens from good ole vape and can get the best out of even the scruffiest herb, it never fails to impress me the way it leaves us all 'proper old school' stoned (We're in our 50s btw). My only issue is charging which takes about 10-12 hrs even after 1st charge conditioning as instructed by the instructions. Mine gets very hot even on 150° which after a few minutes usually results in the flashing red light of doom and having to let it cool down. I've tried differing the packing of the load in the crucible but nothing seems to make a difference. Typically it's behaved itself so far this eve as I write this. Loving it.

Bought 275 dollars worth of pens in… Bought 275 dollars worth of pens in June. It's August. They're no longer answering and have not sent me anything. Have not returned my money. They have my order on hold, I have screenshots of the zelle confirmation and my account on their website saying it's still on hold.