Battery/Customer Service Issue Emailed support regarding a faulty battery over a week ago. Never received follow up correspondence. Owned the device a little over one month and the port to charge the battery essentially fell into the battery's casing, leaving the unit unable to charge. Thank you for the paperweight. Update: Tried to contact customer service on March 25th.. Still yet to hear anything back from them.

Best customer service experience ever! I purchased a MV1 and it was everything that you could ask for in a vape. Wonderful draw and design. After 2 months it had a software glitch that was most likely user error. Customer service was unable to resolve the issue online and immediately sent a replacement.Their warranty and customer service are top notch! I would especially like to commend their rep Virgil for everything he did in trying to first fix the issue and then getting a replacement sent in a speedy manner. He sets the bar high for great customer service.This company blows the competition away.

many faults with the mv1 1- the ghost mv1 has a cool look. However, the finish can scratch very easily as compared to Storz and Bickel's Mighty or Crafty. 2- the fast charger was not included. no one should have to wait several hours or have to order it seperately. 3- the loading compartment is very figity and requires a lot of fiddling around. 4- the entire vape gets extremely hot 5- most importantly, it is way too heavy for a portable vaporizer. Very unpleased with your product.

Awesome Clean Way to Inhale Herbs - Has Caught Fire I love this device for the fact that I can inhale herbal vapors in a clean, efficient way and set the temperature to release different compounds. A couple times now, my herb has caught fire inside the device and released smoke which really burns your throat. It’s possible that the vaporizer needed to be cleaned or that I pulled too hard. Regardless it’s something you should know can happen, and it’s probably a good reason to keep your vape clean and make sure you’re taking slow, steady pulls.

HIDDEN CUSTOM FEES The company doesn't tell you about the hidden custom fees.. DHL Shipping is absolute BS and I will never use their shipping company again... had to pay an extra $53 in fees... the vape itself is amazing 10/10, hits like a truck ! But I would definitely recommend buying from somewhere other than Ghostvapes.com