made me feel trapped i was not impressed with out come

Confused Ok so I tried them out to sell my Samsung S5 Active. I mailed back the phone in the prepaid envelope and according to the tracking number they received the device 3 days later. I never got any type of communication from them and had to contact them through the support dept. I was told the whole process takes 10-12 days. I contacted them again a couple of days later and was emailed that I would receive payment in a couple of days after testing. So much for them contacting me to let me know they even received the phone! Not quite sure what to do at this point,guess I am stuck at this point since they have my phone. They did quote a price much higher than other sites and my phone was is great condition so we shall see.

Great service! Thank you again for the great service. It's truly been a pleasure, and I definitely look forward to doing business with you again in the future!

They finally came through (Update) After three months and numerous emails with only occasional auto responses: "Hello, I will research your package and update asap." they came through and paid what was agreed. I get they may need to take time to conduct business but a status or update would be helpful. I chose a small business which was relatively local to help them out. Would of liked a more timely experience.

Great way to sell. I printed my free shipping label and had my paypal payment within 6 days. Exactly the amount I expected. From PayPal I transferred the money to my bank. It's was all an accurate and easy way to sell my phone. I'm very happy.