They finally came through (Update) After three months and numerous emails with only occasional auto responses: "Hello, I will research your package and update asap." they came through and paid what was agreed. I get they may need to take time to conduct business but a status or update would be helpful. I chose a small business which was relatively local to help them out. Would of liked a more timely experience.

Theft. Plain and simple. I went online to sell my cellphones. Ezbuyback had the best offer, I contact them and they quoted me $237.00 for my galaxy note 3, and HTC M8. Once I received there packaging I slipped my phones in and placed back in the mail box. This was over two weeks ago...... I have not had any form of contact from the company, not even a hey we got your phone. I have not received payment as promised. And when I try to contact them to get my phones back (Their Guarantee!!!!) , there is no phone number, just a Chat option (but never any one online to Chat too). So now I am out two nice cellphones, or $237.00 depending on how you look at it. This was a scam, and I unfortunately fell for it. I would never recommend this company ever.

Not good. I had a galaxy note 4 quoted price was $205 in mint condition. I sent in the phone about a couple weeks ago and still have not received payment. I emailed them 3 times with no response. I'm starting to think ezbuyback.com is a scam, It's super infuriating!!!!

Great way to sell. I printed my free shipping label and had my paypal payment within 6 days. Exactly the amount I expected. From PayPal I transferred the money to my bank. It's was all an accurate and easy way to sell my phone. I'm very happy.

Not happy with service - AT ALL! I did my quote which was higher than other companies, got the package, sent my phone in on 3/5/16. I live in FL and finally received an email from them on 3/29/16 stating they received my package. I'm not a rocket scientist, but I KNOW that it doesn't take 24 days for mail to travel from FL to PA. It is now 4/8/16 and I still have no response from them and when you check the website it still says "IN PROGRESS". You can't get a response from them via email and of course the Online Chat is never working. I have even emailed their support team. Guess I got taken.