Trust pilot mixup? Writting this review as after spending time reading all the poor reviews I realised that a lot of them are probably targeted at a different company... I cannot recall a time when creative was selling dog beds etc... Think there's been some mix up.. Btw have ordered a headset from them and will revise the review if anything goes wrong but I don't see why it would...

Wimpy Creative Gigaworks T20… I ordered the Creative Gigaworks T20 based on the positive reviews. The sound is hardly any louder than my laptop speakers, and there was no difference when I added the bass. While they claim "satisfaction is guaranteed", I must pay return shipping and be charged a $30 "non refundable minimum service fee", that was not at all mentioned on the website. I wish I had visited Trustpilot first.

Bad product quality Bought Creative Outliers Air (first edition) thourgh their online store and I had to request a replacement due to frequent connection and disconnection problems. An year of use of the replacement after, same problems persists, plus the button cover came out. The replacement is not on warranty anymore, even tough it had just a year of life. Stay away from this brand

Company that build Speakers that dont last Company that build Speakers that don’t last than your pet guppy fish. The company that build speakers in quantities over quality made products and then sells them for higher prices. Their Products are a hit and a miss. I bought 2 creative stage soundbars and 1 seems to be barely functional (with multiple problems) after 1 year mark and the other one died right after it hits 1 year 2 months mark, I barely even used them, like a few times for a few occasions just before it breaks down. With that price I bought, I can go with other brands that could last longer. My other creative speakers can’t even past 1 year or 1 and a half year mark. You don’t even know where to ask for help and it’s been quite sometime now that I’m still clueless to where I should send this piece of junk for a repair. No warranty or service repair detail. Anyways. If the repairs cost more than the price of this soundbar itself, I’d rather trash it and Choose a better brand and stay away from creative next time.

Customer service is lacking Customer service is lacking Great products, but expect zero assistance from their ‘sales support team’ Expect to do any work yourself regarding purchasing or returning, their team is not interested I. Helping with either task