Very good products and service I can't understand all the negative reviews, my experience of Creative is with the Outlier ear buds which are very good for the price range. Over a number of years I have purchased (and still have in working condition) the basic Outliers, a set of Gold's and V2's, and more recently two pairs of V3's the best so far. I have had to contact Creative tech support twice in that time and on each occasion the response has been quick and solved the problem. (Thanks Marian for the latest help 25/8/22 you have my vote).

Good hardware. Terrible support and drivers Good hardware. Terrible support and drivers and good hardware is pointless if it won't work because of driver issues never being resolved.

Do not EVER buy direct from Creative Labs I recently ordered an audio related bluetooth dongle from Creative Labs. It took several days to arrive. It didn't work as advertised on their site and caused compatibility issues with my non-audio bluetooth devices. Upon attempting to return it, I was told that this was not considered a device issue and that any return would be on my dime. When I complained about this (there was clearly an issue with device compatibility despite what their site says) I was told "We will take this as a feedback. Rest assured that all the feedback are looked into as we strive to improve our customer's experience with us. Once again, we apologize for the inconvenience caused." So I had to pay $11 to return a $39.00 item. My thoughts: Creative doesn't stand behind their products, doesn't care about customers and their customer service is a joke. This is what I get for buying direct instead of going through Amazon.

ZiiSound D5 poor quality! I bought the Creative ZiiSound D5 two years ago and it's already defect. It simply stopped functioning one day. When I contacted customer service, they told me that there's nothing they can do about defected products after the warranty has exceeded. At more than €300 this is incredibly poor quality of the product and poor customer service. Don't buy the ZiiSound!

Wimpy Creative Gigaworks T20… I ordered the Creative Gigaworks T20 based on the positive reviews. The sound is hardly any louder than my laptop speakers, and there was no difference when I added the bass. While they claim "satisfaction is guaranteed", I must pay return shipping and be charged a $30 "non refundable minimum service fee", that was not at all mentioned on the website. I wish I had visited Trustpilot first.