Customer service is lacking Customer service is lacking Great products, but expect zero assistance from their ‘sales support team’ Expect to do any work yourself regarding purchasing or returning, their team is not interested I. Helping with either task

Almost a month, my shipment is missing! It has been more than a month since I ordered and still my shipment is missing. Unacceptable customer service! They provided a wrong tracking number, then they gave me the correct one but it's still missing! I am not going to buy anything else again from them. Terrible experience..

Do not EVER buy direct from Creative Labs I recently ordered an audio related bluetooth dongle from Creative Labs. It took several days to arrive. It didn't work as advertised on their site and caused compatibility issues with my non-audio bluetooth devices. Upon attempting to return it, I was told that this was not considered a device issue and that any return would be on my dime. When I complained about this (there was clearly an issue with device compatibility despite what their site says) I was told "We will take this as a feedback. Rest assured that all the feedback are looked into as we strive to improve our customer's experience with us. Once again, we apologize for the inconvenience caused." So I had to pay $11 to return a $39.00 item. My thoughts: Creative doesn't stand behind their products, doesn't care about customers and their customer service is a joke. This is what I get for buying direct instead of going through Amazon.

Best Speaker under $50 If you're looking for speakers for your PC under $50, you can never go wrong with what creative has to offer under $50. I've been using Inspire M4500 4:1 speakers for 9 years. The tight and well controlled bass is just amazing. Yes, after using 6/7 years, it started to sound a bit muffled and distorted at Full volume and the TRS jack has started to fail. But I'm super impressed by the performance and I don't think I could do any better than creative for the price.

Bad product quality Bought Creative Outliers Air (first edition) thourgh their online store and I had to request a replacement due to frequent connection and disconnection problems. An year of use of the replacement after, same problems persists, plus the button cover came out. The replacement is not on warranty anymore, even tough it had just a year of life. Stay away from this brand