Terrible service I've had a faulty soundcard (AE7) for a month now and arranging a return is impossible - they just don't want to help. I've tried every step in trying to resolve the technical issue but I know faulty hardware when I hear/see it. I would seriously consider buying elsewhere as the support is zero. I have now had to bring Paypal in to help me despite Creative having a 30 day returns policy.

Creative labs updated the android sound… Creative labs updated the android sound blaster central app such that it crashes on launch. When I contacted them for support they annouce they have no plans for further development. Look at the real reviews in the play store. Spend your money elsewhere.

order took a loooooooooong time to arrive. I order 2 headsets, I received 1 but for the second they made a mistake I received a charging device (nothing to do with the headset I ordered). I informed the support of the situation and after sending them pictures and document they checked on there side and found that there was indeed a mistake. But they was not very keen on fixing the problem. After 3 weeks talking with the "support" still my headset was missing and they gave me no date to deliver it. Finally after 5 weeks they decided to send it to me... The headsets are working as expected.

Almost a month, my shipment is missing! It has been more than a month since I ordered and still my shipment is missing. Unacceptable customer service! They provided a wrong tracking number, then they gave me the correct one but it's still missing! I am not going to buy anything else again from them. Terrible experience..

Bad product quality Bought Creative Outliers Air (first edition) thourgh their online store and I had to request a replacement due to frequent connection and disconnection problems. An year of use of the replacement after, same problems persists, plus the button cover came out. The replacement is not on warranty anymore, even tough it had just a year of life. Stay away from this brand