Great lock Exactly what I’ve looked for. Works with hardware I already have. It’s beautifully hidden and works flawlessly. Just wish it could communicate through WiFi instead of just HomeKit/Bluetooth. So much nicer looking that August or other competitors since there isn’t a huge ugly bolt on to your deadbolt on the outside

Beautiful design meets horrible battery… Beautiful design meets horrible battery life. I read ALL the complaints about abysmal battery life but still bought this expensive paperweight. Battery lasts only a couple weeks and support is zero help. A month of troubleshooting and when they could not find a solution they closed the support ticket. Ive owned this lock for just a year now and have been locked out of my house twice due to arriving home to find a dead battery.

Functions as expected but needs Alexa! Functions as expected but needs Alexa! Or at the very least...IFTT. Also software doesn’t always report locks and unlocks.

Pretty good so far Pretty good so far. None of the cylinders fit me lock, but customer support sent me one that did right away. Installed easy. I wish there some additional setting in the app. It would be great to have it automatically unlock when you approach the door, or something that makes opening with your phone faster.

Horrible customer service! I ordered Level Lock Touch+ Connect on October 01, 2023, and received Level Lock Touch. The return tracking number shows delivered, yet they refuse to issue a refund. It was the worst customer service experience in my life. Ref.: Order 36278