Lock was installed by a professional… Lock was installed by a professional locksmith. Despite that, it has been jamming constantly. Their support kept asking me to run tests (took a part the lock twice), and all tests showed lock is jamming. Instead of replacing it they kept asking me to preform more and more tests, which stopped making sense. each test requiring taking the lock apart (couldn’t they just share all the tests once so I wouldn’t need to take the lock down each time???).Simply gave up. Seems to me they just don’t want to take responsibility. Will buy Nest lock, have another door with Nest and it works flawlessly

Pretty good so far Pretty good so far. None of the cylinders fit me lock, but customer support sent me one that did right away. Installed easy. I wish there some additional setting in the app. It would be great to have it automatically unlock when you approach the door, or something that makes opening with your phone faster.

Love the lock! Love the lock! Just wish it would work better with my HomePod. When using Siri, it requires me to authenticate with my iPhone.

Great Great lock Great Great lock. I bought three in a remodeled house we moved into. Have NOT used a traditional key yet. Only negative is lock will not open when you approach with phone or watch. Otherwise the perfect lock

Lock red more power to not jam -