I had a great experience from start to… I had a great experience from start to finish. Level representatives were always responsive and patient when I required assistance with purchasing and installation. I am using my lock at my office and love that I can check the lock's status anytime from anywhere.

Great lock Exactly what I’ve looked for. Works with hardware I already have. It’s beautifully hidden and works flawlessly. Just wish it could communicate through WiFi instead of just HomeKit/Bluetooth. So much nicer looking that August or other competitors since there isn’t a huge ugly bolt on to your deadbolt on the outside

Beautiful design meets horrible battery… Beautiful design meets horrible battery life. I read ALL the complaints about abysmal battery life but still bought this expensive paperweight. Battery lasts only a couple weeks and support is zero help. A month of troubleshooting and when they could not find a solution they closed the support ticket. Ive owned this lock for just a year now and have been locked out of my house twice due to arriving home to find a dead battery.

Great Great lock Great Great lock. I bought three in a remodeled house we moved into. Have NOT used a traditional key yet. Only negative is lock will not open when you approach with phone or watch. Otherwise the perfect lock

Technicians didn't know what they were… Technicians didn't know what they were doing installing. Were on the phone nearly 2 hr just to install lock and thermostat. Thermostat doesn't work, keeps resetting to HEAT 84 F. No manual available, no app provided, we have no way to keep our service animals safe without the fear of them dying by heat stroke because of a failed system. No corporate contact provided, no support for product, no system administrator to talk with. They don't care about the disabled or their service animals. Very unprofessional company.