Beautiful design meets horrible battery… Beautiful design meets horrible battery life. I read ALL the complaints about abysmal battery life but still bought this expensive paperweight. Battery lasts only a couple weeks and support is zero help. A month of troubleshooting and when they could not find a solution they closed the support ticket. Ive owned this lock for just a year now and have been locked out of my house twice due to arriving home to find a dead battery.

Technicians didn't know what they were… Technicians didn't know what they were doing installing. Were on the phone nearly 2 hr just to install lock and thermostat. Thermostat doesn't work, keeps resetting to HEAT 84 F. No manual available, no app provided, we have no way to keep our service animals safe without the fear of them dying by heat stroke because of a failed system. No corporate contact provided, no support for product, no system administrator to talk with. They don't care about the disabled or their service animals. Very unprofessional company.

Horrible customer service! I ordered Level Lock Touch+ Connect on October 01, 2023, and received Level Lock Touch. The return tracking number shows delivered, yet they refuse to issue a refund. It was the worst customer service experience in my life. Ref.: Order 36278

Lack of quality support and failure to give me information as to where I can return the product. Purchased the Level Lock plus over three weeks ago. Level Lock at does not work as advertised with Lock. Customer support almost impossible to get in touch with refuse to call home and speak with me directly. I have asked several times for information where I can return this item for credit and get ignored.

Level Would Rather Procastinate and Deflect than Fix the Problem I have two Level Keypads. The setup was simple as is adding a code to each keypad. Unfortunately, after the second day neither of the keypads are functioning properly. The keypads light which means that they are operational, but neither will lock or unlock the Level Bolt. I have contacted Level three separate times about my issue, and they have still not corrected the problem. These are not worth the $80/per keypad and the aggravation that will occur if you are trying to have them repaired or replaced.