Lock was installed by a professional… Lock was installed by a professional locksmith. Despite that, it has been jamming constantly. Their support kept asking me to run tests (took a part the lock twice), and all tests showed lock is jamming. Instead of replacing it they kept asking me to preform more and more tests, which stopped making sense. each test requiring taking the lock apart (couldn’t they just share all the tests once so I wouldn’t need to take the lock down each time???).Simply gave up. Seems to me they just don’t want to take responsibility. Will buy Nest lock, have another door with Nest and it works flawlessly

I had a great experience from start to… I had a great experience from start to finish. Level representatives were always responsive and patient when I required assistance with purchasing and installation. I am using my lock at my office and love that I can check the lock's status anytime from anywhere.

Awesome idea but.. Awesome idea but.. Would be much better if it included Wifi Support. Waiting for the Bluetooth to connect each time is a little annoying. Otherwise loves it.

Great Great lock Great Great lock. I bought three in a remodeled house we moved into. Have NOT used a traditional key yet. Only negative is lock will not open when you approach with phone or watch. Otherwise the perfect lock

Horrible customer service! I ordered Level Lock Touch+ Connect on October 01, 2023, and received Level Lock Touch. The return tracking number shows delivered, yet they refuse to issue a refund. It was the worst customer service experience in my life. Ref.: Order 36278