Justin Rambaransingh
CATERRIBLE It's been a month in a half, several emails, no tracking number, no response back and they say it's a 2-3 week processing time. It's been 6 weeks. A simple reply back acknowledging your customers will go a long way. Brutal customer service and makes people think your business isn't legit.
Peter Whiting
GBOrdered a wrap for MacBook Pro 13" Ordered a wrap for MacBook Pro 13". Was shipped in August and its now October, still nothing arrived. Completely ignored emails for first month, finally started responding and saying I have to track it down, without giving any details or info on how to do this. Needless to say I'm unable to locate it 2 months on and they refuse to provide a refund. Have offered to send it again so I'll update this review in January when the second shipment fails to make it too. Just use ANYONE else, even colouring in your device with a sharpie marker would be better than buying from these people.
James Baxter
GBAvoid at all costs. Order placed 17/7/2020 which remains undelivered, support tickets raised on 28/7/2020, 9/8/2020 and 15/9/2020 which all remain unanswered. After some further research it appears there are thousands of customers in this position globally. And now news of a data breach... Avoid.
Ciro Principe
ITGreat product and support The product is good and the service is awesome. The company listens to the clients and provides a great support in case of issues.
JP
GBWorst customer service experience ever Worst customer service experience ever. I have previously used this company and had a good customer experience. I placed my order 12/31/21 and have yet to receive any sort of update. All of my requests to contact have only been answered by automated replies stating "shipment times may be extended 1-2 weeks" and that "response times are 7-10 business days" it has been 11 weeks. If you are that behind, clearly state it on your website that orders may take 3 months or more to process.