Justin Rambaransingh
CATERRIBLE It's been a month in a half, several emails, no tracking number, no response back and they say it's a 2-3 week processing time. It's been 6 weeks. A simple reply back acknowledging your customers will go a long way. Brutal customer service and makes people think your business isn't legit.
RandomSPHD
GBGarbage Products, Worse Support Recently bought an Apple Watch skin for my good friend, it doesn't even stick on. We tried using a hair dryer to mold it on as directed and watched their tutorial videos; it just doesn't work. Emailed support and they don't even READ the support inquiry. Either it's an illiterate fool reading and replying, or the worst chatbot-based AI I've ever seen. Avoid this sh#t company.
James Baxter
GBAvoid at all costs. Order placed 17/7/2020 which remains undelivered, support tickets raised on 28/7/2020, 9/8/2020 and 15/9/2020 which all remain unanswered. After some further research it appears there are thousands of customers in this position globally. And now news of a data breach... Avoid.
Ciro Principe
ITGreat product and support The product is good and the service is awesome. The company listens to the clients and provides a great support in case of issues.
JP
GBWorst customer service experience ever Worst customer service experience ever. I have previously used this company and had a good customer experience. I placed my order 12/31/21 and have yet to receive any sort of update. All of my requests to contact have only been answered by automated replies stating "shipment times may be extended 1-2 weeks" and that "response times are 7-10 business days" it has been 11 weeks. If you are that behind, clearly state it on your website that orders may take 3 months or more to process.