Big D
GBWe bought a wrap for an Apple Pencil… We bought a wrap for an Apple Pencil product is horrible, doesn’t stick to the tip or the back of the pencil and refuses to stick, they will not do anything to help, and we bought three. Two of which are new they allow a return, but they make you pay shipping, there is no guarantee and overall seems very sketchy. STAY CLEAR OF THEM even if they are cheaper go for a more reputable brand
Justin Rambaransingh
CATERRIBLE It's been a month in a half, several emails, no tracking number, no response back and they say it's a 2-3 week processing time. It's been 6 weeks. A simple reply back acknowledging your customers will go a long way. Brutal customer service and makes people think your business isn't legit.
dj LV Barnes
GBGreat product with a really good price… Great product with a really good price point. Even had a minor issue that they took care in a timely manner to make sure everything was right (thank you Jess). Great customer service which is a lost art nowadays. Would I use them again....yes
James Baxter
GBAvoid at all costs. Order placed 17/7/2020 which remains undelivered, support tickets raised on 28/7/2020, 9/8/2020 and 15/9/2020 which all remain unanswered. After some further research it appears there are thousands of customers in this position globally. And now news of a data breach... Avoid.
JP
GBWorst customer service experience ever Worst customer service experience ever. I have previously used this company and had a good customer experience. I placed my order 12/31/21 and have yet to receive any sort of update. All of my requests to contact have only been answered by automated replies stating "shipment times may be extended 1-2 weeks" and that "response times are 7-10 business days" it has been 11 weeks. If you are that behind, clearly state it on your website that orders may take 3 months or more to process.