Beth
GBLess than 1 star--Terrible! If I could give a less than 1 star, I wouldOrdered a clear/no customization needed wrap on 1/21/22. Asked about order status on 2/8/22. Not a nice little form email and then they continued to ignore me. Submitted another ticket on their website canceling my unfilled order. Got another vague auto-response same verbiage as before. "EXPECT RESPONSE TIME TO TAKE ANYWHERE FROM 7-10 BUSINESS DAYS. THIS IS DUE TO LIMITED STAFF & HIGHER VOLUMES OF EMAILS COMING IN." How many times am I supposed to swallow that line?
JP
GBWorst customer service experience ever Worst customer service experience ever. I have previously used this company and had a good customer experience. I placed my order 12/31/21 and have yet to receive any sort of update. All of my requests to contact have only been answered by automated replies stating "shipment times may be extended 1-2 weeks" and that "response times are 7-10 business days" it has been 11 weeks. If you are that behind, clearly state it on your website that orders may take 3 months or more to process.
Ciro Principe
ITGreat product and support The product is good and the service is awesome. The company listens to the clients and provides a great support in case of issues.
Justin Rambaransingh
CATERRIBLE It's been a month in a half, several emails, no tracking number, no response back and they say it's a 2-3 week processing time. It's been 6 weeks. A simple reply back acknowledging your customers will go a long way. Brutal customer service and makes people think your business isn't legit.
Raphbatz
GBThere webpage should be taken down… There webpage should be taken down completely. Made a purchase and item still sits at processing. Contacted them numerous times by ticket and no reply at all, they are still active on site as their automated email mentions December to January working days, but will still ignore you. Twitter and Facebook accounts have not been active since March 2020. If you have made a purchase GET a refund as soon as possible, don't bother them just go through citizens advice or chargeback.