Only scored 1 star as 0 stars is not an option Only scored 1 star as 0 stars is not an option. I purchased a Sense 50x on the 7th November from the Archos web store . It arrived a couple of days later :-). On using the phone I discovered that the headphone jack was not standard, being 17mm in length rather than 15mm. Therefore I could only use the supplied bud type headphones. I like my music and have bose quietcomfort so I thought it would easy to get an adapter - after scouring the web I was no further forward. :-( I contacted Archos, (cordonweb) technical support and they weren't interested. They just stated that they could guarantee compatibility with third party suppliers. I even tried headphone from another Archos product and they didn't work. Archos agreed for me to return the phone which I did on the 17th November - costing me £15 tracked postage. Now I have no phone and am £265+ down! I contacted the last week and they assured me a manager would contact me.... Surprisingly they didn't. I've just spoken to a customer 'service' (not service) representative who told me I can't have a refund as they will be sending me a replacement, although they can't tell me when I'll recieve it. If I want a refund I'll have to recieve the replacement and send it back...for another £15..... Shocking service....don't go near Archos unless you like being let down. P.s I found the 50x is made by a company in a China who I believe also make the Blackview BV7000 which looks exactly the same (slightly different tech spec) and is a lot cheaper.... Think it still has the same headphone issue though but what you save would cover the return postage! Or would go towards some bluetooth headphones.

What a rubbish after service unable to… What a rubbish after service unable to register my tablet so tried to phone them two days ringing dead line or engaged all the time. I could not email as could not register tablet. Sent email to sales team there reply we are sales team and just links did have a different phone number Finally a phone number that worked. The support said we do not repair screens as mind just broke for no reason. I was willing to pay not even a company to use for the repair. So stuck with a unregistered broken tablet £120 down the drain Never again will i buy or recommend them

A very dishonest company A very dishonest company! Minus 5 stars would not rate them bad enough. Had the same problem as the vast majority on here, phone was under warranty, developed fault, Archos asked us to post back to them, they signed for it and then after saying it would be replaced, stopped all communication with us! Dishonest thieves is a very accurate description of this company, they not only stole my phone they got me to pay the postage for them to do this!

Phone dead after 3 months, no customer service Update: After two years I think I can safely say their customer service doesn't exist and you won't see your money back. At least I have never heard back from them. Just over 3 months after purchase, my phone stopped working completely. I have been trying to contact their support team for over 3 weeks now - requests via the website, message on FB, tried their phone numbers in various countries. I'm starting to believe their after sales service simply doesn't exist and the money spent on my phone has been a total loss. Avoid this company at all costs!

Well done Archos, excellent customer service. My phone stopped charging after 15 months which was within the two year warranty period and had to be sent from the UK to France. I was quite worried after reading the negative reviews on this site but I had absolutely no problems. The man in the call centre took my details and emailed me full instructions on how to return the phone. It took exactly two weeks for my replacement phone to arrive, it was upgraded to a newer model and I was kept fully informed every step of the way.