Only scored 1 star as 0 stars is not an option Only scored 1 star as 0 stars is not an option. I purchased a Sense 50x on the 7th November from the Archos web store . It arrived a couple of days later :-). On using the phone I discovered that the headphone jack was not standard, being 17mm in length rather than 15mm. Therefore I could only use the supplied bud type headphones. I like my music and have bose quietcomfort so I thought it would easy to get an adapter - after scouring the web I was no further forward. :-( I contacted Archos, (cordonweb) technical support and they weren't interested. They just stated that they could guarantee compatibility with third party suppliers. I even tried headphone from another Archos product and they didn't work. Archos agreed for me to return the phone which I did on the 17th November - costing me £15 tracked postage. Now I have no phone and am £265+ down! I contacted the last week and they assured me a manager would contact me.... Surprisingly they didn't. I've just spoken to a customer 'service' (not service) representative who told me I can't have a refund as they will be sending me a replacement, although they can't tell me when I'll recieve it. If I want a refund I'll have to recieve the replacement and send it back...for another £15..... Shocking service....don't go near Archos unless you like being let down. P.s I found the 50x is made by a company in a China who I believe also make the Blackview BV7000 which looks exactly the same (slightly different tech spec) and is a lot cheaper.... Think it still has the same headphone issue though but what you save would cover the return postage! Or would go towards some bluetooth headphones.

Well done Archos, excellent customer service. My phone stopped charging after 15 months which was within the two year warranty period and had to be sent from the UK to France. I was quite worried after reading the negative reviews on this site but I had absolutely no problems. The man in the call centre took my details and emailed me full instructions on how to return the phone. It took exactly two weeks for my replacement phone to arrive, it was upgraded to a newer model and I was kept fully informed every step of the way.

Archos 5 I purchased an archos 5 a while back, and had not used long before it started having problems downloading or playing anything, so I called customer service and was instructed to ship it back for service as it was still under warranty. After about almost 2 months and a lot of back and forth they shipped it back by UPS and was being asked to pay over $100 dollars in some BS Fee by UPS which I rejected and had Archos ship it back to me without UPS asking for this rediculous fee. I received about 2 weeks later, but it was not the one I sent in for service but a used one with scratches and not surprising but it was also faulty. I managed to do some fancy footwork and managed to return it to the store I purchased it at, and never bothered again with an archos product. Bad products and even worst customer service. Using a different email so I am not bothered by Archos.

Phone dead after 3 months, no customer service Update: After two years I think I can safely say their customer service doesn't exist and you won't see your money back. At least I have never heard back from them. Just over 3 months after purchase, my phone stopped working completely. I have been trying to contact their support team for over 3 weeks now - requests via the website, message on FB, tried their phone numbers in various countries. I'm starting to believe their after sales service simply doesn't exist and the money spent on my phone has been a total loss. Avoid this company at all costs!

never buy archos pnever buy archos productroduct phone or… never buy archos product phone or tablet there is no support for download firmware french garbage phones and tablet think twice before get thos garbage archos . logicom or something else from france