AVOID ARCHOS - Hideous non-existent customer service. 0 stars isn't possible so I had to choose 1 star.Possibly the worst customer service of any company I have ever had to deal with. When I say the worst I mean it's non-existent. I returned a tablet to them in Nov 2019. I got an email saying they have received the item. A month passed so I tried to contact them by their online form. Auto-response received back saying I would hear within 2 days. A week later, nothing so I contacted them again. Again, no response. I managed to find a after-sales number in London. They advised that the Tablet needed replacing but they had no replacements. He said they usually wait for supplies or send an alternative. He said that he would email them to contact me. Just before new year and I still not heard anything so I emailed and called again. The people on the phone said that they had not heard either. They will email again for me. They gave me alternative email addresses. I tried them and failed. They gave me the number to call in France. It is just a loop. Choose English, choose customer service it then goes back to choose English........ It is now 29th January and I have still heard nothing. For the love of god, avoid Archos products because if they go wrong you have got no chance in resolving your issue. They are a joke of a company. My company will be pursuing them legally now.

Archos 5 I purchased an archos 5 a while back, and had not used long before it started having problems downloading or playing anything, so I called customer service and was instructed to ship it back for service as it was still under warranty. After about almost 2 months and a lot of back and forth they shipped it back by UPS and was being asked to pay over $100 dollars in some BS Fee by UPS which I rejected and had Archos ship it back to me without UPS asking for this rediculous fee. I received about 2 weeks later, but it was not the one I sent in for service but a used one with scratches and not surprising but it was also faulty. I managed to do some fancy footwork and managed to return it to the store I purchased it at, and never bothered again with an archos product. Bad products and even worst customer service. Using a different email so I am not bothered by Archos.

A very dishonest company A very dishonest company! Minus 5 stars would not rate them bad enough. Had the same problem as the vast majority on here, phone was under warranty, developed fault, Archos asked us to post back to them, they signed for it and then after saying it would be replaced, stopped all communication with us! Dishonest thieves is a very accurate description of this company, they not only stole my phone they got me to pay the postage for them to do this!

Phone dead after 3 months, no customer service Update: After two years I think I can safely say their customer service doesn't exist and you won't see your money back. At least I have never heard back from them. Just over 3 months after purchase, my phone stopped working completely. I have been trying to contact their support team for over 3 weeks now - requests via the website, message on FB, tried their phone numbers in various countries. I'm starting to believe their after sales service simply doesn't exist and the money spent on my phone has been a total loss. Avoid this company at all costs!

i bought an MP3 player( vision) 4years… i bought an MP3 player( vision) 4years ago used it 10 times was dubious strait away of the touch pad (anything touch wont last ie washing machines better to always have manual) and only 1 button to turn off/on and on nothing more,it worked but then i put it away and decided to start filming while driving again got it out and it doesnt work it charges but nothing moves on the touch pad, china makes crap products you know they can state when buying stuff from Australia that some products arent good so they wont buy from us yet they sell you the same thing, they got filthy rich out of making cheap products that dont last or even work as they dont even test them any more,so its a lucky dip.all they have ever done is copy they do not have an original thought in their heads. i still have my aunts old hair dryer made in japan from 50 years ago and it still works the world need to force their politicians to stop making them rich while we are constantly putting our hands back into our pockets for things that do not last/work,a tv 40 years ago lasted 50 years ever since they were taken to china they last anywhere from not working at all to 5 years max. but if its 5 years you likely paid 5000 for the product THIS NEEDS TO STOP.this is one of many i have bought and everyone knows it too,stop buying goods from china write to your local representatives to force the government to force china to make better items/parts or get india to do it instead because we all know our own government wont bring back our jobs they are traitors too.