Even replacement products are faulty I bought an ARCHOS 101 G9 turbo tablet in december, however the USB port was faulty, so I sent it back (After spending a very long time trying to find out how to contact them!). I was made to pay all postage costs, even though if the product is faulty it is actually the company's responsibility to cover the costs. I was told that it would take up to 4 weeks for my tablet to be returned, however after 4 weeks I still had no tablet, so I called them up and I was simply told "I don't know." Which was utterly unacceptable. It took them another 2 weeks to send my tablet back, however this one was also faulty! I have asked for a refund as I have lost faith in the company, but neither ARCHOS nor Laptops Direct (the company I bought my tablet from) will give me the time of day, as they both say it's the other company's responsibility. I do not reccomend buying from ARCHOS or Laptops Direct to anyone, unless they await dissapointment.

Entertainment your way... If you find wasting money entertaining! I purchased an Archos Cesium 90 tablet (32Gb Quad-Core x64 Windows 10 Tablet) for a considerable amount of money a few months ago. The device didn't come with a keyboard, despite having the necessary proprietary port at the bottom of the unit specifically designed for one. I phoned them and they said that they did not produce a keyboard for the English market and were unwilling to sell me a French one to use with my device. This means I have to use its ONLY USB port in combination with a 4-port hub in order to use a keyboard; not a big problem. However, few days ago, Windows 10 messed up over an update and I decided to reset the tablet the way Archos recommended, however, the reset has left my tablet without any of the original device drivers, so it now thinks it is a desktop: no battery icon in the system tray. And the touchscreen, auto rotate, cameras and speakers are all now unusable. Archos provide no drivers on their website, so I am stuck up the creek without a paddle. AVOID AT ALL COSTS

Phone dead after 3 months, no customer service Update: After two years I think I can safely say their customer service doesn't exist and you won't see your money back. At least I have never heard back from them. Just over 3 months after purchase, my phone stopped working completely. I have been trying to contact their support team for over 3 weeks now - requests via the website, message on FB, tried their phone numbers in various countries. I'm starting to believe their after sales service simply doesn't exist and the money spent on my phone has been a total loss. Avoid this company at all costs!

A very dishonest company A very dishonest company! Minus 5 stars would not rate them bad enough. Had the same problem as the vast majority on here, phone was under warranty, developed fault, Archos asked us to post back to them, they signed for it and then after saying it would be replaced, stopped all communication with us! Dishonest thieves is a very accurate description of this company, they not only stole my phone they got me to pay the postage for them to do this!

Well done Archos, excellent customer service. My phone stopped charging after 15 months which was within the two year warranty period and had to be sent from the UK to France. I was quite worried after reading the negative reviews on this site but I had absolutely no problems. The man in the call centre took my details and emailed me full instructions on how to return the phone. It took exactly two weeks for my replacement phone to arrive, it was upgraded to a newer model and I was kept fully informed every step of the way.