AVOID ARCHOS - Hideous non-existent customer service. 0 stars isn't possible so I had to choose 1 star.Possibly the worst customer service of any company I have ever had to deal with. When I say the worst I mean it's non-existent. I returned a tablet to them in Nov 2019. I got an email saying they have received the item. A month passed so I tried to contact them by their online form. Auto-response received back saying I would hear within 2 days. A week later, nothing so I contacted them again. Again, no response. I managed to find a after-sales number in London. They advised that the Tablet needed replacing but they had no replacements. He said they usually wait for supplies or send an alternative. He said that he would email them to contact me. Just before new year and I still not heard anything so I emailed and called again. The people on the phone said that they had not heard either. They will email again for me. They gave me alternative email addresses. I tried them and failed. They gave me the number to call in France. It is just a loop. Choose English, choose customer service it then goes back to choose English........ It is now 29th January and I have still heard nothing. For the love of god, avoid Archos products because if they go wrong you have got no chance in resolving your issue. They are a joke of a company. My company will be pursuing them legally now.

Nice product / poor service Was very happy with my Archos 3VC mp3/mp4 player, good sound, nice features (built-in camera), until one day, I found the device had a cracked screen (cracked from the inside). Normal use and normal transportation (hey, where else would you keep an mp3 player? inside my vest pocket, right?). Brought it to repair... but no communication possible whatsoever. They simply do not believe me, that I did not drop the device nor punctured it... Would cost me 56 EUR to repair the screen. That is unacceptable! I feel mistrusted as a consumer! So, too bad... from now on, I consider buying a Sony instead! At least they included the LCD touchscreen as part of their standard warranty. At least they value their customers' trust.

Less than a 1 star battery won't charge… Less than a 1 star battery won't charge I got it less than a month ago and can't return it to Asda even tho got a receipt £50 down the drain what a joke and cameras terrible and not much memory either can get a phone cheaper that's better don't bother with this phone waste of money 😠😢

Never again. Never again. We bought an Archos Tablet in a store. @home we saw there was a problem with the sound & charging took us more than 10 hours each time. The store didn't return or give us a new tablet (conflict between archos & store) so we had to contact Archos ourself and do the return procedure ourself (which is unacceptable). After we send the tablet only message we got was that the tablet was received by Archos & that it will be replaced. Than 2 weeks no notification. Calling support the only thing we got as an answer is that it was out of stock. No idea when it will get back into stock. After several calls & several mails(which they do not answer) & again another week later they said they will give us another model. First they proposed a model which was lower priced and even not delivered in stores anymore. Than they proposed another tablet which was even of a lower value (although we asked that it should be at least the same value). I had to send a mail myself to get this tablet if I wanted it to be send but sending mails to them... they do not respond. Now 3 weeks later still no tablet... sending mails to management or rma or support not answered... on the call center they say they can't do anything... I have to write a mail. This company doesn't do anything to keep customer happy. When you have bought something which needs to fixed or replaced than you have a big problem.

What a disgusting company Like many others I hae found this company to be at best inefficient and worst dishonest. I have been trying to get some answers as to where my phone disappeared to back in April. It first went faulty December 2019 blown battery. I contacted the UK telephone number in February and was given an address in France where to send the phone and it would be replaced as there were no batteries available for this model. I subsequently returned the phone and waited to hear from them but didnot. In the meantime both countries were experiencing lock down due to Covid-19 and the telephone numbers in the UK were giving out a recorded message. The email address they provided did not exist and these numbers have now been disconnected. I have, after a lot of emails, found out that the address that was given to me in February closed in January. The must not have informed the UK office that this was closing. I am still waiting for replied to several emails asking what responsibility they are taking for getting me to send the faulty phone to an address which they no longer used. My last email was earlier this month and I copied their CEO in and provided a goodle french translation - just in case this international company cannot understand Engligh - but they have not had the manners to even acknowledge receipt of this. I am going to try again and who knows maybe someone will have the good manners to reply but I will not be holding my breath. As an extra I bought this through QVC shopping channel and the person who I spoke to in the UK said it was an old model that was why there were no replacement batteried! Bad service QVC!