Very bad customer service Very bad customer service. Issues with my phone since August. Still waiting for manager to contact me. Regret making a purchase from Archos.

Less than a 1 star battery won't charge… Less than a 1 star battery won't charge I got it less than a month ago and can't return it to Asda even tho got a receipt £50 down the drain what a joke and cameras terrible and not much memory either can get a phone cheaper that's better don't bother with this phone waste of money 😠😢

AVOID ARCHOS - Hideous non-existent customer service. 0 stars isn't possible so I had to choose 1 star.Possibly the worst customer service of any company I have ever had to deal with. When I say the worst I mean it's non-existent. I returned a tablet to them in Nov 2019. I got an email saying they have received the item. A month passed so I tried to contact them by their online form. Auto-response received back saying I would hear within 2 days. A week later, nothing so I contacted them again. Again, no response. I managed to find a after-sales number in London. They advised that the Tablet needed replacing but they had no replacements. He said they usually wait for supplies or send an alternative. He said that he would email them to contact me. Just before new year and I still not heard anything so I emailed and called again. The people on the phone said that they had not heard either. They will email again for me. They gave me alternative email addresses. I tried them and failed. They gave me the number to call in France. It is just a loop. Choose English, choose customer service it then goes back to choose English........ It is now 29th January and I have still heard nothing. For the love of god, avoid Archos products because if they go wrong you have got no chance in resolving your issue. They are a joke of a company. My company will be pursuing them legally now.

Phone dead after 3 months, no customer service Update: After two years I think I can safely say their customer service doesn't exist and you won't see your money back. At least I have never heard back from them. Just over 3 months after purchase, my phone stopped working completely. I have been trying to contact their support team for over 3 weeks now - requests via the website, message on FB, tried their phone numbers in various countries. I'm starting to believe their after sales service simply doesn't exist and the money spent on my phone has been a total loss. Avoid this company at all costs!

Only scored 1 star as 0 stars is not an option Only scored 1 star as 0 stars is not an option. I purchased a Sense 50x on the 7th November from the Archos web store . It arrived a couple of days later :-). On using the phone I discovered that the headphone jack was not standard, being 17mm in length rather than 15mm. Therefore I could only use the supplied bud type headphones. I like my music and have bose quietcomfort so I thought it would easy to get an adapter - after scouring the web I was no further forward. :-( I contacted Archos, (cordonweb) technical support and they weren't interested. They just stated that they could guarantee compatibility with third party suppliers. I even tried headphone from another Archos product and they didn't work. Archos agreed for me to return the phone which I did on the 17th November - costing me £15 tracked postage. Now I have no phone and am £265+ down! I contacted the last week and they assured me a manager would contact me.... Surprisingly they didn't. I've just spoken to a customer 'service' (not service) representative who told me I can't have a refund as they will be sending me a replacement, although they can't tell me when I'll recieve it. If I want a refund I'll have to recieve the replacement and send it back...for another £15..... Shocking service....don't go near Archos unless you like being let down. P.s I found the 50x is made by a company in a China who I believe also make the Blackview BV7000 which looks exactly the same (slightly different tech spec) and is a lot cheaper.... Think it still has the same headphone issue though but what you save would cover the return postage! Or would go towards some bluetooth headphones.