Even replacement products are faulty I bought an ARCHOS 101 G9 turbo tablet in december, however the USB port was faulty, so I sent it back (After spending a very long time trying to find out how to contact them!). I was made to pay all postage costs, even though if the product is faulty it is actually the company's responsibility to cover the costs. I was told that it would take up to 4 weeks for my tablet to be returned, however after 4 weeks I still had no tablet, so I called them up and I was simply told "I don't know." Which was utterly unacceptable. It took them another 2 weeks to send my tablet back, however this one was also faulty! I have asked for a refund as I have lost faith in the company, but neither ARCHOS nor Laptops Direct (the company I bought my tablet from) will give me the time of day, as they both say it's the other company's responsibility. I do not reccomend buying from ARCHOS or Laptops Direct to anyone, unless they await dissapointment.

What a rubbish after service unable to… What a rubbish after service unable to register my tablet so tried to phone them two days ringing dead line or engaged all the time. I could not email as could not register tablet. Sent email to sales team there reply we are sales team and just links did have a different phone number Finally a phone number that worked. The support said we do not repair screens as mind just broke for no reason. I was willing to pay not even a company to use for the repair. So stuck with a unregistered broken tablet £120 down the drain Never again will i buy or recommend them

Phone dead after 3 months, no customer service Update: After two years I think I can safely say their customer service doesn't exist and you won't see your money back. At least I have never heard back from them. Just over 3 months after purchase, my phone stopped working completely. I have been trying to contact their support team for over 3 weeks now - requests via the website, message on FB, tried their phone numbers in various countries. I'm starting to believe their after sales service simply doesn't exist and the money spent on my phone has been a total loss. Avoid this company at all costs!

Sent a faulty replacement product - not replacing it because it's no longer warranted! Got the ARCHOS 80 XS - 8 GB in Jan 2013 for my partner as a present. To cut the story short, hardly used it, started using it more in October 2013, difficulty in charging it, turned out the usb port on the tablet was faulty so sent it back for a replacement. Sent it back at the end of Nov and didn't get a new one until Jan 2014. Conveniently after my warranty period. The new tablet got a dot on the screen and my partner noticed very light scratch marks on the back. They wanted pictures, I provided them with it and not heard anything for 10 days. Just emailed them this morning asking for an update, got a reply in French so had to use google translate - 'The device for which you are requesting information is no longer under warranty / marketed by ARCHOS.' I got that reply straight away and replied back demanding an answer - Guess What??? No reply. I would not bother to get an ARCHOS tablet but if you do make sure you use your credit card. I now have to try using Section 75. Basically, poor customer service and product.

never buy archos pnever buy archos productroduct phone or… never buy archos product phone or tablet there is no support for download firmware french garbage phones and tablet think twice before get thos garbage archos . logicom or something else from france