Phone dead after 3 months, no customer service Update: After two years I think I can safely say their customer service doesn't exist and you won't see your money back. At least I have never heard back from them. Just over 3 months after purchase, my phone stopped working completely. I have been trying to contact their support team for over 3 weeks now - requests via the website, message on FB, tried their phone numbers in various countries. I'm starting to believe their after sales service simply doesn't exist and the money spent on my phone has been a total loss. Avoid this company at all costs!

Never again. Never again. We bought an Archos Tablet in a store. @home we saw there was a problem with the sound & charging took us more than 10 hours each time. The store didn't return or give us a new tablet (conflict between archos & store) so we had to contact Archos ourself and do the return procedure ourself (which is unacceptable). After we send the tablet only message we got was that the tablet was received by Archos & that it will be replaced. Than 2 weeks no notification. Calling support the only thing we got as an answer is that it was out of stock. No idea when it will get back into stock. After several calls & several mails(which they do not answer) & again another week later they said they will give us another model. First they proposed a model which was lower priced and even not delivered in stores anymore. Than they proposed another tablet which was even of a lower value (although we asked that it should be at least the same value). I had to send a mail myself to get this tablet if I wanted it to be send but sending mails to them... they do not respond. Now 3 weeks later still no tablet... sending mails to management or rma or support not answered... on the call center they say they can't do anything... I have to write a mail. This company doesn't do anything to keep customer happy. When you have bought something which needs to fixed or replaced than you have a big problem.

Very bad customer service Very bad customer service. Issues with my phone since August. Still waiting for manager to contact me. Regret making a purchase from Archos.

The best brand ever -

Only scored 1 star as 0 stars is not an option Only scored 1 star as 0 stars is not an option. I purchased a Sense 50x on the 7th November from the Archos web store . It arrived a couple of days later :-). On using the phone I discovered that the headphone jack was not standard, being 17mm in length rather than 15mm. Therefore I could only use the supplied bud type headphones. I like my music and have bose quietcomfort so I thought it would easy to get an adapter - after scouring the web I was no further forward. :-( I contacted Archos, (cordonweb) technical support and they weren't interested. They just stated that they could guarantee compatibility with third party suppliers. I even tried headphone from another Archos product and they didn't work. Archos agreed for me to return the phone which I did on the 17th November - costing me £15 tracked postage. Now I have no phone and am £265+ down! I contacted the last week and they assured me a manager would contact me.... Surprisingly they didn't. I've just spoken to a customer 'service' (not service) representative who told me I can't have a refund as they will be sending me a replacement, although they can't tell me when I'll recieve it. If I want a refund I'll have to recieve the replacement and send it back...for another £15..... Shocking service....don't go near Archos unless you like being let down. P.s I found the 50x is made by a company in a China who I believe also make the Blackview BV7000 which looks exactly the same (slightly different tech spec) and is a lot cheaper.... Think it still has the same headphone issue though but what you save would cover the return postage! Or would go towards some bluetooth headphones.