Even replacement products are faulty I bought an ARCHOS 101 G9 turbo tablet in december, however the USB port was faulty, so I sent it back (After spending a very long time trying to find out how to contact them!). I was made to pay all postage costs, even though if the product is faulty it is actually the company's responsibility to cover the costs. I was told that it would take up to 4 weeks for my tablet to be returned, however after 4 weeks I still had no tablet, so I called them up and I was simply told "I don't know." Which was utterly unacceptable. It took them another 2 weeks to send my tablet back, however this one was also faulty! I have asked for a refund as I have lost faith in the company, but neither ARCHOS nor Laptops Direct (the company I bought my tablet from) will give me the time of day, as they both say it's the other company's responsibility. I do not reccomend buying from ARCHOS or Laptops Direct to anyone, unless they await dissapointment.

Nice product / poor service Was very happy with my Archos 3VC mp3/mp4 player, good sound, nice features (built-in camera), until one day, I found the device had a cracked screen (cracked from the inside). Normal use and normal transportation (hey, where else would you keep an mp3 player? inside my vest pocket, right?). Brought it to repair... but no communication possible whatsoever. They simply do not believe me, that I did not drop the device nor punctured it... Would cost me 56 EUR to repair the screen. That is unacceptable! I feel mistrusted as a consumer! So, too bad... from now on, I consider buying a Sony instead! At least they included the LCD touchscreen as part of their standard warranty. At least they value their customers' trust.

The best brand ever -

A very dishonest company A very dishonest company! Minus 5 stars would not rate them bad enough. Had the same problem as the vast majority on here, phone was under warranty, developed fault, Archos asked us to post back to them, they signed for it and then after saying it would be replaced, stopped all communication with us! Dishonest thieves is a very accurate description of this company, they not only stole my phone they got me to pay the postage for them to do this!

What a disgusting company Like many others I hae found this company to be at best inefficient and worst dishonest. I have been trying to get some answers as to where my phone disappeared to back in April. It first went faulty December 2019 blown battery. I contacted the UK telephone number in February and was given an address in France where to send the phone and it would be replaced as there were no batteries available for this model. I subsequently returned the phone and waited to hear from them but didnot. In the meantime both countries were experiencing lock down due to Covid-19 and the telephone numbers in the UK were giving out a recorded message. The email address they provided did not exist and these numbers have now been disconnected. I have, after a lot of emails, found out that the address that was given to me in February closed in January. The must not have informed the UK office that this was closing. I am still waiting for replied to several emails asking what responsibility they are taking for getting me to send the faulty phone to an address which they no longer used. My last email was earlier this month and I copied their CEO in and provided a goodle french translation - just in case this international company cannot understand Engligh - but they have not had the manners to even acknowledge receipt of this. I am going to try again and who knows maybe someone will have the good manners to reply but I will not be holding my breath. As an extra I bought this through QVC shopping channel and the person who I spoke to in the UK said it was an old model that was why there were no replacement batteried! Bad service QVC!