Nice product / poor service Was very happy with my Archos 3VC mp3/mp4 player, good sound, nice features (built-in camera), until one day, I found the device had a cracked screen (cracked from the inside). Normal use and normal transportation (hey, where else would you keep an mp3 player? inside my vest pocket, right?). Brought it to repair... but no communication possible whatsoever. They simply do not believe me, that I did not drop the device nor punctured it... Would cost me 56 EUR to repair the screen. That is unacceptable! I feel mistrusted as a consumer! So, too bad... from now on, I consider buying a Sony instead! At least they included the LCD touchscreen as part of their standard warranty. At least they value their customers' trust.

A very dishonest company A very dishonest company! Minus 5 stars would not rate them bad enough. Had the same problem as the vast majority on here, phone was under warranty, developed fault, Archos asked us to post back to them, they signed for it and then after saying it would be replaced, stopped all communication with us! Dishonest thieves is a very accurate description of this company, they not only stole my phone they got me to pay the postage for them to do this!

Entertainment your way... If you find wasting money entertaining! I purchased an Archos Cesium 90 tablet (32Gb Quad-Core x64 Windows 10 Tablet) for a considerable amount of money a few months ago. The device didn't come with a keyboard, despite having the necessary proprietary port at the bottom of the unit specifically designed for one. I phoned them and they said that they did not produce a keyboard for the English market and were unwilling to sell me a French one to use with my device. This means I have to use its ONLY USB port in combination with a 4-port hub in order to use a keyboard; not a big problem. However, few days ago, Windows 10 messed up over an update and I decided to reset the tablet the way Archos recommended, however, the reset has left my tablet without any of the original device drivers, so it now thinks it is a desktop: no battery icon in the system tray. And the touchscreen, auto rotate, cameras and speakers are all now unusable. Archos provide no drivers on their website, so I am stuck up the creek without a paddle. AVOID AT ALL COSTS

AVOID ARCHOS - Hideous non-existent customer service. 0 stars isn't possible so I had to choose 1 star.Possibly the worst customer service of any company I have ever had to deal with. When I say the worst I mean it's non-existent. I returned a tablet to them in Nov 2019. I got an email saying they have received the item. A month passed so I tried to contact them by their online form. Auto-response received back saying I would hear within 2 days. A week later, nothing so I contacted them again. Again, no response. I managed to find a after-sales number in London. They advised that the Tablet needed replacing but they had no replacements. He said they usually wait for supplies or send an alternative. He said that he would email them to contact me. Just before new year and I still not heard anything so I emailed and called again. The people on the phone said that they had not heard either. They will email again for me. They gave me alternative email addresses. I tried them and failed. They gave me the number to call in France. It is just a loop. Choose English, choose customer service it then goes back to choose English........ It is now 29th January and I have still heard nothing. For the love of god, avoid Archos products because if they go wrong you have got no chance in resolving your issue. They are a joke of a company. My company will be pursuing them legally now.

Sent a faulty replacement product - not replacing it because it's no longer warranted! Got the ARCHOS 80 XS - 8 GB in Jan 2013 for my partner as a present. To cut the story short, hardly used it, started using it more in October 2013, difficulty in charging it, turned out the usb port on the tablet was faulty so sent it back for a replacement. Sent it back at the end of Nov and didn't get a new one until Jan 2014. Conveniently after my warranty period. The new tablet got a dot on the screen and my partner noticed very light scratch marks on the back. They wanted pictures, I provided them with it and not heard anything for 10 days. Just emailed them this morning asking for an update, got a reply in French so had to use google translate - 'The device for which you are requesting information is no longer under warranty / marketed by ARCHOS.' I got that reply straight away and replied back demanding an answer - Guess What??? No reply. I would not bother to get an ARCHOS tablet but if you do make sure you use your credit card. I now have to try using Section 75. Basically, poor customer service and product.