What a disgusting company Like many others I hae found this company to be at best inefficient and worst dishonest. I have been trying to get some answers as to where my phone disappeared to back in April. It first went faulty December 2019 blown battery. I contacted the UK telephone number in February and was given an address in France where to send the phone and it would be replaced as there were no batteries available for this model. I subsequently returned the phone and waited to hear from them but didnot. In the meantime both countries were experiencing lock down due to Covid-19 and the telephone numbers in the UK were giving out a recorded message. The email address they provided did not exist and these numbers have now been disconnected. I have, after a lot of emails, found out that the address that was given to me in February closed in January. The must not have informed the UK office that this was closing. I am still waiting for replied to several emails asking what responsibility they are taking for getting me to send the faulty phone to an address which they no longer used. My last email was earlier this month and I copied their CEO in and provided a goodle french translation - just in case this international company cannot understand Engligh - but they have not had the manners to even acknowledge receipt of this. I am going to try again and who knows maybe someone will have the good manners to reply but I will not be holding my breath. As an extra I bought this through QVC shopping channel and the person who I spoke to in the UK said it was an old model that was why there were no replacement batteried! Bad service QVC!

Less than a 1 star battery won't charge… Less than a 1 star battery won't charge I got it less than a month ago and can't return it to Asda even tho got a receipt £50 down the drain what a joke and cameras terrible and not much memory either can get a phone cheaper that's better don't bother with this phone waste of money 😠😢

Well done Archos, excellent customer service. My phone stopped charging after 15 months which was within the two year warranty period and had to be sent from the UK to France. I was quite worried after reading the negative reviews on this site but I had absolutely no problems. The man in the call centre took my details and emailed me full instructions on how to return the phone. It took exactly two weeks for my replacement phone to arrive, it was upgraded to a newer model and I was kept fully informed every step of the way.

Entertainment your way... If you find wasting money entertaining! I purchased an Archos Cesium 90 tablet (32Gb Quad-Core x64 Windows 10 Tablet) for a considerable amount of money a few months ago. The device didn't come with a keyboard, despite having the necessary proprietary port at the bottom of the unit specifically designed for one. I phoned them and they said that they did not produce a keyboard for the English market and were unwilling to sell me a French one to use with my device. This means I have to use its ONLY USB port in combination with a 4-port hub in order to use a keyboard; not a big problem. However, few days ago, Windows 10 messed up over an update and I decided to reset the tablet the way Archos recommended, however, the reset has left my tablet without any of the original device drivers, so it now thinks it is a desktop: no battery icon in the system tray. And the touchscreen, auto rotate, cameras and speakers are all now unusable. Archos provide no drivers on their website, so I am stuck up the creek without a paddle. AVOID AT ALL COSTS

Sent a faulty replacement product - not replacing it because it's no longer warranted! Got the ARCHOS 80 XS - 8 GB in Jan 2013 for my partner as a present. To cut the story short, hardly used it, started using it more in October 2013, difficulty in charging it, turned out the usb port on the tablet was faulty so sent it back for a replacement. Sent it back at the end of Nov and didn't get a new one until Jan 2014. Conveniently after my warranty period. The new tablet got a dot on the screen and my partner noticed very light scratch marks on the back. They wanted pictures, I provided them with it and not heard anything for 10 days. Just emailed them this morning asking for an update, got a reply in French so had to use google translate - 'The device for which you are requesting information is no longer under warranty / marketed by ARCHOS.' I got that reply straight away and replied back demanding an answer - Guess What??? No reply. I would not bother to get an ARCHOS tablet but if you do make sure you use your credit card. I now have to try using Section 75. Basically, poor customer service and product.