Lifetime warranty not what is claims I bought a ‘glass elite’ screen protector for my phone. I dropped it and it worked brilliantly, protecting the screen underneath. I contacted ZAGG to order a replacement as the packaging promises a lifetime warranty with a free replacement. It turns out that paying for postage and the ‘upgrade’ (as my original product is no longer available) costs almost as much as the original product I bought. Lifetime warranty is not what is says on the tin. Would not recommend.

Bad Customer and Warranty Service The screen didn't do a good job of protecting my phone. The replacement will apparently take three weeks to arrive. Shipping in for my "free" replacement is $10, which is obviously a highly inflated price for such a small package. Lastly, customer service responded by saying that if I want it faster, I should just pay more for delivery. Bad answer.

A scam beyond belief A scam beyond belief. I bought it through T-Mobile because I thought it would be replaced free - will it is free - however, $9.99 Shipping Charge.... I mean really??? Maybe $3 or 4 - but I will not give them $10 for shipping. Of course I paid $3.78 x 12 for the damn thing from T-mobile.... am I an Idiot or what??

Bought my Zagg for my wife’s IPad Air… Bought my Zagg for my wife’s IPad Air 4, 18 months ago from BestBuy. My wife uses it very little and isn’t overly computer literate. She can’t use it now because the charging port is non functional and she can’t charge it. Reached out to Zagg and only communication is via internet and responses from Zagg are total A.I. responses. No other form of communication available. Since warranty is only one year and no extended warranty ended up purchasing a Logitech. PS. BestBuy was of no help either.

Rip off! Scam company! I bought a brand new phone and the invisible shield screen protector at my local phone carrier's store. I had issues with the protector shortly after my purchase. Zagg promised a lifetime warranty. I'd been in contact with them for months trying to get a proper replacement. They sent me some really flimsy plastic. Nothing like I originally purchased. First, they told me that they were out of stock. Then after months of terrible customer service and communication, they told me that they no longer carried the product for my phone because it wasn't popular. Now, I'm out 40+ bucks and no screen protector. They refused to give me a refund since I didn't buy it directly from them, but an AUTHORIZED carrier.