Worst experience in my life. In May 2019 I ordered all new kitchen appliances and was told to give them a one-month notice for delivery. After 2 years I was told that they had oversold & couldn't deliver. They issued a credit. I ordered again. They delivered just the stove & refrigerator. But the refrigerlator could not be installed until I had a plumber install a new water line (Cost $350.00) -- I already had one working in the old refrigerator. They are not cooperating in coming back to put the handles, etc. on the refrigerator. so far 2 years & 4 months since this process began.......This is rediculous. I'm still waiting . . .

I bought 4 cameras from the Doraville… I bought 4 cameras from the Doraville Georgia store. I found them on the Lorex camera website cheaper than I paid at this store. So I called them today and was transferred to every department the store has I believe. Needless to say after 1.5 hours of wasted time on the phone i was told to come into the store. So I drove the 1.5 hours to the store to show them on the Lorex website that they were cheaper on there than what I paid at brandsmart, because they will price match. It was an approximate $130 difference, so yes I wanted to be reimbursed. I showed them that they were cheaper on the website and they said since I bought 2 separate cameras from brandsmart, because that's how they sell them, now mind you they are the same cameras, that they could not reimburse me any money because the 2 pack the website sells is considerably less to buy than they could sell them for and wouldn't honor their price. I was like what the heck??? I went off, especially after they said I could have called to settle this over the phone before I came to the store. This had me furious!!! Then to tell me they couldn't do a refund!!! What ever happen to the customer is always right?? Thos store manager was rude and unprofessional and clearly was looking to get out of offer me a refund after there refund policy says .....find it cheaper and we will refund.....NO HASSLES!!!! Well that's Bullcrap!!! Long story short, the cameras will be taken back to this crappy, poor run, discustomer service store, my brandsmart card cut up and no longer used and a customer of nearly 20 years lost. Not that they would care but please beware of there lying policies and price comparisons.

Either fraudullent or the worst online retailer ever Took my order and payment for an item that showed in stock. When it hadn't shipped after three weeks, I contacted them to ask why it hadn't shipped. I was told they were "waiting for it to come in" and that they had no ETA. Several days later, they cancelled the order and issued a refund. So they basically kept my money for a month and gave me nothing. At best, this is a terrible retailer who can't manager either basic inventory control or timely notification to customers when there is an inventory issue affecting their order. At worst, Brandsmart is a fraudulent company taking short-term loans at the expense of trusting customers. Never again will I do business with this sham of a company.

Steve Stephens has been working with us… Steve Stephens has been working with us on our kitchen appliances. We actually special ordered an oven and changed our mind prior to the arrival of our oven. Steve’s manager Ed approved our change and refunded us our money. We were able to move forward and order our oven, cooktop and dishwasher. Steve was beyond patient and knowledgeable about the appliances. We highly recommend him and brandsmart.

Don't purchase from Brandsmart I ordered a 75 " tv over the phone for $1550.00 including tax on 1/19/24 and was told I would have delivery in 5-7 days . I was never sent an order number or tracking number but they made sure to charge my credit card on that day . I called 13 times and each time I had to wait between 32 and 57 minutes to talk to someone about my order. Several times during calls , they pick up phone and hang up and you have to start all over again. When I finally speak to somebody, they say they will have your salesperson call you . But he never calls . People that answer the phone have told me , they have emailed my salesman to call me , but still no calls. I call and wait for 43 minutes for someone to talk to and ask to speak to a manager , they tell me no managers are available at this time and they will have one call me. I am still waiting for that call. I then sent emails to customer service , detailing my issues. They send a computer generated response each time and it says the same thing. We are sorry for your inconvenience and your salesperson will call you shortly . Still waiting after 6 emails. On Feb 2,2024, I called Brandsmart and waited 12 minutes and got disconnected again , called back and after 33 minutes additional time waiting , I cancelled the order and requested my charge be credited. I was assured the order was cancelled and my card would be credited . Ten days later (2/12/24) I get my credit card bill and the charge has not been credited. I call Brandsmart and wait 45 minutes to speak with someone. I speak with a customer service team member and advised that refunds take 3-5 business days to credit to your account. I advised her , it had been 10 days . Her response, oh, I'll have to have a manager call you . I laughed and she asks why are you laughing . I tell her I have been waiting for a manager to call me for over 3 weeks. DON'T BUY ANYTHING FROM BRANDSMART . RUN RUN RUN FROM THEM AND DON'T LOOK BACK. They don't know what customer service is . I hear there response for warranty repair claims is WORST.