Inconvenient I was inquiring about a twin size bed. The process was long and I wasn't given proper attention. The salesman kept answering the phone while I was waiting. After all was said and done the wrong bed was delivered. A much cheaper mattress. I had to go back to the store and the manager said oh the other mattress is 80.00 more. They like to play games. I was nothing but polite and patient. I didn't appreciate there tactics.This isn't how to keep a regular customer or good recommendations. Unprofessional.They won't be seeing me again !

I bought 4 cameras from the Doraville… I bought 4 cameras from the Doraville Georgia store. I found them on the Lorex camera website cheaper than I paid at this store. So I called them today and was transferred to every department the store has I believe. Needless to say after 1.5 hours of wasted time on the phone i was told to come into the store. So I drove the 1.5 hours to the store to show them on the Lorex website that they were cheaper on there than what I paid at brandsmart, because they will price match. It was an approximate $130 difference, so yes I wanted to be reimbursed. I showed them that they were cheaper on the website and they said since I bought 2 separate cameras from brandsmart, because that's how they sell them, now mind you they are the same cameras, that they could not reimburse me any money because the 2 pack the website sells is considerably less to buy than they could sell them for and wouldn't honor their price. I was like what the heck??? I went off, especially after they said I could have called to settle this over the phone before I came to the store. This had me furious!!! Then to tell me they couldn't do a refund!!! What ever happen to the customer is always right?? Thos store manager was rude and unprofessional and clearly was looking to get out of offer me a refund after there refund policy says .....find it cheaper and we will refund.....NO HASSLES!!!! Well that's Bullcrap!!! Long story short, the cameras will be taken back to this crappy, poor run, discustomer service store, my brandsmart card cut up and no longer used and a customer of nearly 20 years lost. Not that they would care but please beware of there lying policies and price comparisons.

I purchased a top of the line Samsung… I purchased a top of the line Samsung washing machine with an extended warranty. I have had it 3weeks. I have contacted the deerfield store to request for a return the machine has stopped working . After speaking to five people one in sales one at there answering reception one at head office one at Hr in the store. I have had no joy. Prices might sway you to purchase here but buyer beware when it comes to service or returns don't expect a call back or fast service.

Worst experience in my life. In May 2019 I ordered all new kitchen appliances and was told to give them a one-month notice for delivery. After 2 years I was told that they had oversold & couldn't deliver. They issued a credit. I ordered again. They delivered just the stove & refrigerator. But the refrigerlator could not be installed until I had a plumber install a new water line (Cost $350.00) -- I already had one working in the old refrigerator. They are not cooperating in coming back to put the handles, etc. on the refrigerator. so far 2 years & 4 months since this process began.......This is rediculous. I'm still waiting . . .

Don't buy from Brandsmart!! I purchased an undercounter icemaker here, and it is a lemon! It makes ice, but the ice melts immediately. I called the manufacturer who told me it was a defect, and that Brandsmart should give me a new unit or my money back, as it was only 2 mi the old, and had just been Installed. Brandsmart insisted they pick it up and try to repair it. First time theytried to pick it up when I wasn't home, since they never scheduled it. They took it for a week and returned it with nothing done to it. So I had it installed, Uninstaller and reinstalled! I called Brandamart and told them again what the manufacturer said. Again they said they needed to pick it up and try to repair it. They called me a couple days later and said nothing was wrong with it "it makes ice...it's not a freezer". An expensive icemaker should maintain the icecubes..not have to immediately be emptied. A countertop unit would work significantly better. They want to return a broken unit to me again. It is extremely noisy and doesn't keep icecubes. Do NOT purchase from Brandsmart!! They don't stand behind their one year warranty. I asked to speak with a mgr and was told they would call me, but so far they still have my broken unit, and nobody has called!