Horrible customer service First delivery was rescheduled! All 4 items were ok board ! They changed it from Friday to Monday , Monday cMe and only 2 items were available! Install crew was prompt and courteous, however brand new refrigerator works in refrigerator side however freezer does not work! Customer service wait time is 30-50 minutes every time I call !totally dissatisfied !!! Last time I, or any family member will EVER! Buy here again!

I bought a refrigerator they everything… I bought a refrigerator they everything was ok the delivery was in 3 days waited on the delivery and they didn't show up i called and they said that the refrigerator wasn't in stock when they had told me it was they had to give me another refrigerator now I bought a washer and dryer and the delivery was for today guess what they didn't show up for this delivery either because they are saying that the washer and dryer is not in stock either it's false advertising they selling things that they don't have in stock

Inconvenient I was inquiring about a twin size bed. The process was long and I wasn't given proper attention. The salesman kept answering the phone while I was waiting. After all was said and done the wrong bed was delivered. A much cheaper mattress. I had to go back to the store and the manager said oh the other mattress is 80.00 more. They like to play games. I was nothing but polite and patient. I didn't appreciate there tactics.This isn't how to keep a regular customer or good recommendations. Unprofessional.They won't be seeing me again !

The worst delivery service ever The worst delivery service ever, the $79.00 cost of delivery, almost a week, and still waiting. They promise delivery on Monday, three days after purchase and today is Sunday, over a week after purchase and I am still waiting. I wait all day, with a confirmed delivery in the morning, another text for 2, 3:30, 5:30 and still waiting. The Customer service is non-existent, they hang up multiple times. I'm so disappointed, and worst of all, nobody cares. Once you pay your purchase, you are on your own, they don't even care about your time, not even an apology . Wow, so sad. I will think twice about using them again.

Don't buy from Brandsmart!! I purchased an undercounter icemaker here, and it is a lemon! It makes ice, but the ice melts immediately. I called the manufacturer who told me it was a defect, and that Brandsmart should give me a new unit or my money back, as it was only 2 mi the old, and had just been Installed. Brandsmart insisted they pick it up and try to repair it. First time theytried to pick it up when I wasn't home, since they never scheduled it. They took it for a week and returned it with nothing done to it. So I had it installed, Uninstaller and reinstalled! I called Brandamart and told them again what the manufacturer said. Again they said they needed to pick it up and try to repair it. They called me a couple days later and said nothing was wrong with it "it makes ice...it's not a freezer". An expensive icemaker should maintain the icecubes..not have to immediately be emptied. A countertop unit would work significantly better. They want to return a broken unit to me again. It is extremely noisy and doesn't keep icecubes. Do NOT purchase from Brandsmart!! They don't stand behind their one year warranty. I asked to speak with a mgr and was told they would call me, but so far they still have my broken unit, and nobody has called!