I bought 4 cameras from the Doraville… I bought 4 cameras from the Doraville Georgia store. I found them on the Lorex camera website cheaper than I paid at this store. So I called them today and was transferred to every department the store has I believe. Needless to say after 1.5 hours of wasted time on the phone i was told to come into the store. So I drove the 1.5 hours to the store to show them on the Lorex website that they were cheaper on there than what I paid at brandsmart, because they will price match. It was an approximate $130 difference, so yes I wanted to be reimbursed. I showed them that they were cheaper on the website and they said since I bought 2 separate cameras from brandsmart, because that's how they sell them, now mind you they are the same cameras, that they could not reimburse me any money because the 2 pack the website sells is considerably less to buy than they could sell them for and wouldn't honor their price. I was like what the heck??? I went off, especially after they said I could have called to settle this over the phone before I came to the store. This had me furious!!! Then to tell me they couldn't do a refund!!! What ever happen to the customer is always right?? Thos store manager was rude and unprofessional and clearly was looking to get out of offer me a refund after there refund policy says .....find it cheaper and we will refund.....NO HASSLES!!!! Well that's Bullcrap!!! Long story short, the cameras will be taken back to this crappy, poor run, discustomer service store, my brandsmart card cut up and no longer used and a customer of nearly 20 years lost. Not that they would care but please beware of there lying policies and price comparisons.

Avoid at all costs I had an appointment for my dishwasher to be repaired from 9am-1pm. The repair man called me at 8:57, but I was in a meeting with a professor that ended at 9am. I called back at 9:10 (only about 10 minutes later). When I called back they told me I had 'missed my appointment'. How on earth could I have missed my appointment from 9am-1pm having called back ten minutes later? I called two different agents to see if any of them could help. The first agent told me they had tried to call the repair man and he hadn't picked up, the second agent told me the repair man said he refused to come. When I asked the second agent to speak to the manager she told me the manager wasn't available. She said Id received a call back from the manager but I never received one.

Never buy from Brandsmart unless you take it with you… Never buy from Brandsmart unless you take it with you. Supposed to deliver on Monday, came and said driveway was too long and the 2 mile drive was unsafe. It’s a 200 foot drive, 9 feet wide, so lazy delivery driver entered false data in system. They said they would send a different truck on Tuesday. Nobody showed. Then said Wednesday, nobody showed. Then said they would deliver on Friday. Waited all day. Called when time exceeded window they gave, and told me at 2:00 they would be there in a few minutes. Called again at 4:00 when they haven’t arrive, told me they weren’t sure as I was the next stop. They put me on hold and came back and said they were in route to my home. Then at 6:00, they told me they were in traffic, but should arrive in 30 minutes. It’s now 9:00 at night, and just got off phone. They never were in route, nor was the deliver scheduled. So four days off work and still no appliance, and they have refused to deliver and they are holding my money for the appliance. Sounds like the perfect scam.

Either fraudullent or the worst online retailer ever Took my order and payment for an item that showed in stock. When it hadn't shipped after three weeks, I contacted them to ask why it hadn't shipped. I was told they were "waiting for it to come in" and that they had no ETA. Several days later, they cancelled the order and issued a refund. So they basically kept my money for a month and gave me nothing. At best, this is a terrible retailer who can't manager either basic inventory control or timely notification to customers when there is an inventory issue affecting their order. At worst, Brandsmart is a fraudulent company taking short-term loans at the expense of trusting customers. Never again will I do business with this sham of a company.

I purchased a top of the line Samsung… I purchased a top of the line Samsung washing machine with an extended warranty. I have had it 3weeks. I have contacted the deerfield store to request for a return the machine has stopped working . After speaking to five people one in sales one at there answering reception one at head office one at Hr in the store. I have had no joy. Prices might sway you to purchase here but buyer beware when it comes to service or returns don't expect a call back or fast service.