Great product, great customer service! Crystal went above and beyond to assist me in a timely manner. I loved the product but was disappointed to realize I ordered the wrong size. As a made to order product, I assumed a return might not be possible, however, the return process was super easy. So excited to get my frame back! Great product and great customer service!

Great service! We reached out to the team via a robot chat box to ask for a gift receipt to be used in our order instead of a normal receipt (as it's being sent directly to the recipient). I didn't expect someone to reach out that they've completed the request since I was typing to the chat last night (after hours) but they completed it & emailed me this morning with confirmation. So helpful!

Creating a family heirloom. I am always skeptical about buying from sites I see in Facebook ads, but I did my research and made a purchase. I used a family video and was going to give it as a gift, but my husband and I loved the final product so much, we kept it. I bought the smallest one with the bamboo frame since this was an “experiment.” My next purchase will be larger and lucite. The quality of all components (reproduction, frame and even the wire) were excellent and the result is a one-of-a-kind treasure. The customer service was prompt and professional.

90 dollars shipping costs The frame is great. But overall I paid 50 Dollar for shipping and afterwards UPS charged me with 35 EURO on top ( which was not VAT ) . After I reached out to the customer Service I got told it was VAT ( even thought it said on the receit it clearly wasn't ). Pretty dissapointed to pay more than 90 dollars only for shiping to Germany. Would not recommend if you order from overseas.

Exceptional & Exemplorary This company exceeds exemplary customer service. I had cause to contact them (my own mistakes) on 2 occasions. Response was extremely quick and over and above customer services. Delivery (from USA to UK) was extremely quick and competitively priced. Quality was high. I cannot commend them highly enough. Many thanks