This company has it all wrong.. This company has it all wrong... They have been facing so many QC issues that I hope that someone will read this before doing any purchase from them. I bought a 500 USD iem and had to return them 2 times within a couple of years. And no, I'm not throwing them around, they carefully stay at home. And guess what, you have to pay for the repair and shipping, wonderful. And last but not least, you can't get an invoice of your purchase so if you get them stolen or anything bad, well.... you can't send any official purchase proof that inssurances accept so you're screwed. So you might think that you save up money at start but down the road, you some some as well as sanity because of their not helping at all after sales. Be warned

Excellent customer service I bought the 7hzx zero two crinecle iems from amazon but appeared to be defective. They asked me to record the defective product and sent a video to them, they very quickly sent a replacement. All around very happy.

Repeat customer Bought from linsoul multiple times, quick, easy and cheap service

Never recieved my Headphones Never recieved my Headphones. Linsoul does not want to send me new ones or even start an investigation to find my package. Worst service ever after 2 months of waiting, the promised it would be fixed in 5-8 business days.

Ordered £500 earphones, not arrived Ordered £500 earphones, not delivered. Linsoul have said that they know that they have not been delivered. They are waiting for the package to be returned, waiting weeks now, and are unable to simply send a new order until they receive the parcel from the courier. This has taken almost a month. Really bad customer service, will never buy from them again