Ordered £500 earphones, not arrived Ordered £500 earphones, not delivered. Linsoul have said that they know that they have not been delivered. They are waiting for the package to be returned, waiting weeks now, and are unable to simply send a new order until they receive the parcel from the courier. This has taken almost a month. Really bad customer service, will never buy from them again

This company has it all wrong.. This company has it all wrong... They have been facing so many QC issues that I hope that someone will read this before doing any purchase from them. I bought a 500 USD iem and had to return them 2 times within a couple of years. And no, I'm not throwing them around, they carefully stay at home. And guess what, you have to pay for the repair and shipping, wonderful. And last but not least, you can't get an invoice of your purchase so if you get them stolen or anything bad, well.... you can't send any official purchase proof that inssurances accept so you're screwed. So you might think that you save up money at start but down the road, you some some as well as sanity because of their not helping at all after sales. Be warned

HORRIBLE EXPERIENCE HORRIBLE EXPERIENCE! Had a defective IEM and they gave me the run around and wouldn't let me exchange or send replacement until I "smashed the Iems with a hammer" a whole week for them to even offer a solution. After sending them video evidence they still never sent them. SCAM!!! Buy elsewhere - hifigo, penonaudio, amazon.

Kiwi Ears Quintet Sent my item quickly even though the store page said "pre-order". Kiwi Ears quintet is amazing, way better than the 7hz Timeless they are replacing. Linsoul customer support is great, didn't need it for the last purchase but when my Timeless came defective they RMA'd a replacement as soon as they received the first.

Excellent All Around Overall, my experience has been great! I like to shop at Linsoul when I don't see the products I want on Amazon, and often I'll find a very satisfying deal or promotion here. The selection is pretty well curated - I always see highly recommended stuff for sale. Checkout is very easy and all my purchases have arrived on time.