This company has it all wrong.. This company has it all wrong... They have been facing so many QC issues that I hope that someone will read this before doing any purchase from them. I bought a 500 USD iem and had to return them 2 times within a couple of years. And no, I'm not throwing them around, they carefully stay at home. And guess what, you have to pay for the repair and shipping, wonderful. And last but not least, you can't get an invoice of your purchase so if you get them stolen or anything bad, well.... you can't send any official purchase proof that inssurances accept so you're screwed. So you might think that you save up money at start but down the road, you some some as well as sanity because of their not helping at all after sales. Be warned

Ordered £500 earphones, not arrived Ordered £500 earphones, not delivered. Linsoul have said that they know that they have not been delivered. They are waiting for the package to be returned, waiting weeks now, and are unable to simply send a new order until they receive the parcel from the courier. This has taken almost a month. Really bad customer service, will never buy from them again

Honestly 10/10 Honestly 10/10. I live in Africa, ordered on Sunday, got the package on Friday. Quality control is superb, package packed securely. Would definitely order from Linsoul again!

Good prices and very good customer service Ordered a digital audio player (Hiby R3 Pro Saber) when it was on offer. Customer service replied immediately when I wanted to change colour. Although it took a few days before they shipped it, everything went fine. The player arrived in Germany without any problems just a few days later (with DHL Express). Also placed an order some weeks ago for some headphones but cancelled it again. Here also customer service was quick and refunded the amount immediately. Can definitely recommend Linsoul for getting quality audio gear for a good price.

HORRIBLE EXPERIENCE HORRIBLE EXPERIENCE! Had a defective IEM and they gave me the run around and wouldn't let me exchange or send replacement until I "smashed the Iems with a hammer" a whole week for them to even offer a solution. After sending them video evidence they still never sent them. SCAM!!! Buy elsewhere - hifigo, penonaudio, amazon.