Trustworthy and great customer service Linsoul is a great site for Chi-Fi gear. I had an issue with receiving an incorrect item and the customer service response was excellent, quickly looking into what had happened and then offered options what could be done to make me happy.

Good prices and very good customer service Ordered a digital audio player (Hiby R3 Pro Saber) when it was on offer. Customer service replied immediately when I wanted to change colour. Although it took a few days before they shipped it, everything went fine. The player arrived in Germany without any problems just a few days later (with DHL Express). Also placed an order some weeks ago for some headphones but cancelled it again. Here also customer service was quick and refunded the amount immediately. Can definitely recommend Linsoul for getting quality audio gear for a good price.

Never recieved my Headphones Never recieved my Headphones. Linsoul does not want to send me new ones or even start an investigation to find my package. Worst service ever after 2 months of waiting, the promised it would be fixed in 5-8 business days.

HORRIBLE EXPERIENCE HORRIBLE EXPERIENCE! Had a defective IEM and they gave me the run around and wouldn't let me exchange or send replacement until I "smashed the Iems with a hammer" a whole week for them to even offer a solution. After sending them video evidence they still never sent them. SCAM!!! Buy elsewhere - hifigo, penonaudio, amazon.

Never again. The item was in stock and I payed for express shipping, customer service say that it wasn't in order and the timeframe that is express shipping is when they get the product. And that timeframe is 3 to 7 days, will not touch anything more frome this company or even consider ordering anything else.