Horrible Unresponsive Support [Ticket: USSD220098620] I have struggled for two weeks to get someone from Saal Digital to call me. I am using InDesign for a photo book and the templates Saal Digital has on their website are significantly lacking. The spreads only have the bleed and center vertical as guides. I've done the math to figure out where horizontal and vertical 1/4, 1/3, 1/2, 2/3 are on each side of the spread, but no one at Saal wants to confirm those numbers. All they do is point me back to the incomplete templates on their website. They have no phone number to call them, and their Support site literally reads "We apologize for the inconvenience. There is often a misunderstanding that can easily be explained with a conversation. Should we call you back?" I am now two weeks behind on my deadline simply because this printer won't communicate! Not very impressed at all. 11/3/2022 Update: the response from Saal Digital is completely wrong. I've communicated to Saal Digital now 6 times to call me back. Instead, they keep emailing saying that email might be a better way to explain. EMAIL IS NOT THE SOLUTION HERE. I NEED TO HAVE SAAL DIGITAL CALL ME AS I'VE STATED IN 12 DIFFERENT EMAILS IN THE LAST TWO WEEKS!

First time customer, I'm thrilled! The image quality was excellent and the image placement was ideal. Delivery was quick with great communication during tracking. As a first-time customer (although I've read SAAL marketing emails for the past year) I expected a good product and was impressed with the final product. The online design process was simple. I submitted an unedited (slightly cropped) panorama my son captured with his 2nd Gen iPhone SE's camera. The image was excellent and well-suited to the metal mugs I ordered. The result is amazing (price was excellent and very affordable for high quality work). These mugs are gifts for the family as a keepsake of a remarkable photo.

SAAL Digital is for Professionals I have used SAAL Digital a few times now. I am in the US and the shipping time from Germany is amazing. Their photobooks are amazing quality with pages that will last forever. I love that behind the pictures I put my time into, I can put other pictures that match the scenes and add to the pages. No boring or plain backgrounds and people love them. The wall art is also amazing. Again, the quality and colors are phenominal. I had a dark sunset photo with subtle details printed. It is a bit dark from a distance, but when you approach it, the details jump out just as I wanted them to. I will keep using this outfit.

I had a wonderful experience I had a wonderful experience. The website editor were a breeze to use. Keep in mind that if you design your product in their editor, you will not be able to export a high quality/production electronic copy. You can only export a low-quality draft. They do have the option to upload your own design as PDF, but I wanted to try their end-to-end ecosystem. The finished product was given outstanding attention to detail. The pages were crisp and even. The DPI was high. None of the adhesives lifts up. These were issues I had with other manufacturers, but SAAL has a keen eye for detail and did it right.

Amazing printing company Amazing printing company. The quality of prints is stunning, the app is super easy to use, free shipping and it arrived in 2-3 days. The lay flat binding is enough for me to recommend this company to everyone, a lot of my photos are center focused and the book seam doesn't take away from the photo at all.