Horrible Unresponsive Support [Ticket: USSD220098620] I have struggled for two weeks to get someone from Saal Digital to call me. I am using InDesign for a photo book and the templates Saal Digital has on their website are significantly lacking. The spreads only have the bleed and center vertical as guides. I've done the math to figure out where horizontal and vertical 1/4, 1/3, 1/2, 2/3 are on each side of the spread, but no one at Saal wants to confirm those numbers. All they do is point me back to the incomplete templates on their website. They have no phone number to call them, and their Support site literally reads "We apologize for the inconvenience. There is often a misunderstanding that can easily be explained with a conversation. Should we call you back?" I am now two weeks behind on my deadline simply because this printer won't communicate! Not very impressed at all. 11/3/2022 Update: the response from Saal Digital is completely wrong. I've communicated to Saal Digital now 6 times to call me back. Instead, they keep emailing saying that email might be a better way to explain. EMAIL IS NOT THE SOLUTION HERE. I NEED TO HAVE SAAL DIGITAL CALL ME AS I'VE STATED IN 12 DIFFERENT EMAILS IN THE LAST TWO WEEKS!

I couldn’t be happier… I couldn’t be happier with the experience I received from this company. Their products are high quality, easy to create and their website is friendly to all users. I was at first skeptical but after giving it a try I soon learned that this company was no joke. I easily created my photo album and had a great team that assisted all my needs. It came in a nice package and was very high quality. Once again I couldn’t be happier.

Professional Line Photo Book We just got our wedding book back from @saaldigital_corp and we're super impressed with the results. I'm extremely picky about print quality and color profiles matching the files on my computer so when I opened it and saw the first couple of pages, I was pretty blown away by the results. The print quality easily exceeded my expectations. I've only had one other book made of my art so I wasn't familiar with this company. I received an invitation for a $150 coupon toward the purchase of their professional line of books and since we still haven't had a wedding book made yet (it's been over 10 years lol), I figured it was a great opportunity to give them a try in exchange for my honest opinion. I paid a little over $100 out of pocket after the coupon but I would say that it's worth the price in full. I'm a photographer so building the book using their software wasn't hard or confusing and I was able to make it in just two days. One thing I would have liked to have seen is more options with text only on the cover. There weren't many real life examples of the book covers so it was hard to know what it would look like so I would have rather had engraved text instead of the image. I was hoping the image wouldn't be textured but rather smooth on the cover. Other than that, the quality, the ease of making the book and the turnaround time is pretty sensational. I'd recommend these guys if you were looking for a home for your precious photos.

I had a wonderful experience I had a wonderful experience. The website editor were a breeze to use. Keep in mind that if you design your product in their editor, you will not be able to export a high quality/production electronic copy. You can only export a low-quality draft. They do have the option to upload your own design as PDF, but I wanted to try their end-to-end ecosystem. The finished product was given outstanding attention to detail. The pages were crisp and even. The DPI was high. None of the adhesives lifts up. These were issues I had with other manufacturers, but SAAL has a keen eye for detail and did it right.

Epic materials and workmanship Epic materials and workmanship! Best product on the market.