Customer Support is Great pop up was ok.... Customer Support is Great, and I would probably buy from them again, though I like the backdrop I'm not "loving" it. It was a good value for the money, but I would also consider possibly spending a bit more as quality on this was OK but not great. The fabric itself in terms of color and hand painting was fine, but the fabric was a little thin, and there were wrinkles and you could see it did not quite fit the frame as well as some of my other popups. I think I will be able to work around it, but don't see any way to get the wrinkles out. However, their customer service went above and beyond the call of duty, and for that alone, I would be willing to give them another shot in the future.

Really disappointed I have called, emailed, chatbot, and used social media to get a hold of anyone at Interfit to try and remedy a problem with my S1 strobe, but now I’m seeing why we might go back to profits. No response anywhere.

I ordered a Honey Badger unleased I… I ordered a Honey Badger unleased I have never received. No Follow up to say it is delayed. Nothing on the website to suggest it was back ordered. Nothing at all. You seem to be in Irvine, near my old offices, so I am going to go over there and ask why I have't received it. I know a lot of gear is backordered, but it this is the case you should have told me. I had to rent gear to make up for it.

Recently purchased two silver lined… Recently purchased two silver lined umbrellas. Being well made, they should provide many years of service. I also purchased several pop up backgrounds (5'X6'). The quality is fantastic and I only wish I had discovered these when I was in the photography business. They are well constructed, sturdy, and the quality of the fabric is outstanding. I especially like the brick background with the solid gray on the reverse side. The backgrounds are so fairly priced that I now own six of them...the cost of which would only provide for one background I used to purchase...you cannot go wrong with these backgrounds. They are portable and easily fold back into the provided case.

The designer of the light personally called to help me solve a problem... I was having a technical issue getting the HSS to work on one of Interfit's lights. I contacted customer support and I got a call back from the designer of the light!! I was blown away that he would personally call me to help solve the issue! Very nice and smart guy, we talked for 10-15 minutes about the problem, photography projects, and future product releases. In the end, we agreed all the problem signs point to my camera being the issue. (I ran tests and came to this same conclusion). I guess this is an excuse to get a new one! I was already excited about the capabilities of the light, and now I'm fully on board seeing how dedicated they are to helping customers!