Complete fail… Ordered and paid for a $300 slider several months ago. when it didn't arrive I contacted customer service, who told me the item was on back order. After a few month of waiting and several more emails, I asked for my money back. Crickets. Now their phone number doesn't work and no one replies to the "we'll answer back immediately" chat box on their web site. Wondering if they went out of business...

The order was taken right away and… The order was taken right away and confirmation received by e mail. Unfortunately it is over two weeks since then and no confirmation of shipping has taken place

Great Online Store! great customer service, fast delivery! Love Diopte store!

The lack of communication was really… The lack of communication was really disappointing and they weren’t even able to fulfill my order… sadly, a complete waste of time. They want me to call to see if an item is in stock then don’t pick up the phone after 3 calls during business hours, never return my call. 3 business days pass and no update on my order. I email them for an update, they say they are going to call me immediately, don’t call for 2 days… then almost a week after placing my order and dealing with the terrible communication, they cancel my order and refund me… extremely unprofessional

Badly Badly. If I don't email, I wouldn't even know that you are not working with the supplier anymore. The order had sat there for 2 weeks.