Do not purchase. Do not purchase. Ordered a product on 4th December. Numerous emails, twitter, Facebook and Instagram messages. Finally got a reply on messenger... Now after 2 weeks they state they've lost package.. Still can't a reply for a refund. AWEFUL COMPANY EDIT... After complaining via email (never replied) Instagram, Facebook and twitter I finally got a reply.... Far to late to be bale to purchase anything else in time for Christmas... No apology, no reason... Nothing... for info... I purchased from GAK and I had a yamaha delivered within 19 hours and had 4 emails to confirm delivery etc!

Do not buy from this company Do not buy from this company. Had apparently run out of stock of a particular keyboard but insisted that we purchase something else. When we stated we wanted a refund they said it would take 2-3 weeks. We had to escalate it through PayPal, who refunded us. No doubt they are still trying to recoup their money.

Damage shipment; hoping for a response I’m hoping to be able to change this to 4 or 5 stars once I hear from Donner. Our piano arrived with a crack straight through the bottom support that houses the pedals. Disappointing but not a deal breaker given our modern shopping reality. However, like others, I have sent two kind emails and a website form fill to Donner and have yet to get a response with next steps and replacement details. Hoping this post nudges them to respond. Planning to report back. Thanks!

Great experience with this company Was VERY worried when I read the reviews on here, didnt check reviews until after I had ordered piano and started to worry. Had no need to worry at all. Arrived within 2 weeks, extremely well packaged, nothing wrong with item, works, easy to put together and had emailed customer service twice and they replied both times within 24 hours. I would recommend. Shame some people have had bad experiences with this company.

Amazing customer service I ordered four things where two would be delivered in one shipment and the other two would be delivered in the other. The one shipment which contained a guitar pedal and drum set only showed the pedal to be shipped, shown evident in UPS package weight being less than a pound (no drums were ever shipped), yet the donner tracking info claims the drums shipped with the pedal. The drums were never delivered but when I contacted them they responded quickly and quickly shipped me a drum set. Thanks donner!