Buyer beware - scammers Buyer beware! I paid for a piano. Payment was made 2 months ago. Did not receive the piano and seller has been promising a refund, but after more than a month of promises where first the seller blamed Shopify, now they blame the bank and are asking for another extension (of another 2 weeks) I am starting to think this refund may never come. Lodging a dispute with the credit card provider. Update: After threatening to lodge a dispute with the credit card company the refund has showed up in my account.

Amazing customer service I ordered four things where two would be delivered in one shipment and the other two would be delivered in the other. The one shipment which contained a guitar pedal and drum set only showed the pedal to be shipped, shown evident in UPS package weight being less than a pound (no drums were ever shipped), yet the donner tracking info claims the drums shipped with the pedal. The drums were never delivered but when I contacted them they responded quickly and quickly shipped me a drum set. Thanks donner!

Non-existent customer service I bought a page turning pedal in October. It broke in late January. I contacted customer service on Feb 4. On Feb 11 all I have heard is we apologize but we have forwarded it to another department, if I hear anything at all. They usually ghost me for several days before sending another apology. Run far, far away from this company.

Horrible Products and Very Unprofessional THIS IS MY PERSONAL EXPERIENCE AND MY OPINION TO STAY AWAY FROM THEM!! ABSOLUTELY HORRIBLE CUSTOMER SERVICE. ANSWER EMAILS 4 DAYS LATER (IF AT ALL). SHIPPED IN THIN CARDBOARD AND GUITAR WAS DESTROYED WHEN DELIVERED TO MY DOOR! THAT SAME THIN CARDBOARD HAD 20 PIECES OF OLD TAPE ALL AROUND IT FROM PREVIOUS USES. THEY DIDN'T EVEN USE A NEW BOX FOR MY PURCHASE (HAVE MULTIPLE PICS). THEY ALSO USE VERY LOW QUALITY HARDWARE ON THEIR GUITARS. I KNOW THEY ARE LOW BUDGET GUITARS - BUT STAY AWAY FROM: DONNER GUITARS / ELECTRONIC PRODUCTS PERIOD!!!

16 days and ZERO communication 16 days and ZERO communication. No shipping or tracking information. Email says to use Shop app for tracking information. Did not want to download app, but did anyway. Worthless. No tracking information. I have tried to email them by responding to initial email. Nothing. Tried contacting them through their website. No response. On the phone now with my bank trying to figure out how to dispute the charges. DO NOT order directly from Donner.