Total scam Total scam. Ordered the ‘holliballs’ got a receipt from wellnie inc. No response to several inquiries as to where my order is. They are still advertising all over fb, instagram and Pinterest.

Stay away from this site. Placed an order with the people, order went to directly to china. Recieved an email stating orders will arrive 7-10 business days, reached out to customer support, got alot of Chinese lettering back and then guaranteed 25 days. Doesn't make sense, if something is out of stock public should be aware that they will have their order through China directly. There is no number to speak to someone, and emails have a time zone difference which makes it difficult to communicate. NOT US BASED ON US SOIL.

16 days and ZERO communication 16 days and ZERO communication. No shipping or tracking information. Email says to use Shop app for tracking information. Did not want to download app, but did anyway. Worthless. No tracking information. I have tried to email them by responding to initial email. Nothing. Tried contacting them through their website. No response. On the phone now with my bank trying to figure out how to dispute the charges. DO NOT order directly from Donner.

Amazing customer service I ordered four things where two would be delivered in one shipment and the other two would be delivered in the other. The one shipment which contained a guitar pedal and drum set only showed the pedal to be shipped, shown evident in UPS package weight being less than a pound (no drums were ever shipped), yet the donner tracking info claims the drums shipped with the pedal. The drums were never delivered but when I contacted them they responded quickly and quickly shipped me a drum set. Thanks donner!

Bad machine from a Bad supplier Has anyone referred this company to their local Trading Standards office and if so what happened? The same goes for legal action. I received a fault machine from them in April and I am still trying to get them to take it back and give me a refund! Their latest excuse is “please video the machine while it is working and send us the clip!” The current faults are: something rattling inside, low volume and instructions which are so small to read that you need a magnifying glass. Even then the instructions never made sense.