ZERO STARS ZERO STARS. No customer service. Product features are misrepresented and out rite lyes

Bad machine from a Bad supplier Has anyone referred this company to their local Trading Standards office and if so what happened? The same goes for legal action. I received a fault machine from them in April and I am still trying to get them to take it back and give me a refund! Their latest excuse is “please video the machine while it is working and send us the clip!” The current faults are: something rattling inside, low volume and instructions which are so small to read that you need a magnifying glass. Even then the instructions never made sense.

16 days and ZERO communication 16 days and ZERO communication. No shipping or tracking information. Email says to use Shop app for tracking information. Did not want to download app, but did anyway. Worthless. No tracking information. I have tried to email them by responding to initial email. Nothing. Tried contacting them through their website. No response. On the phone now with my bank trying to figure out how to dispute the charges. DO NOT order directly from Donner.

Doesn’t deserve ANY stars! If I could give a zero star I absolutely would. I wish I saw these reviews before I bought a $500+ piano from them! The piano itself is beautiful but it was a Christmas (2023) gift for our boys and once we opened it and put it together a piece of the wood on the bottom was damaged during shipping & the first TEN keys do not work at all. I have emailed about 8 times, filled out multiple help requests on their site, called and waited for hrs on hold and here it is a month later & I have NEVER received any communication back! To say they are unprofessional and crooks is an understatement. They should not be allowed to be in business.

Amazing customer service I ordered four things where two would be delivered in one shipment and the other two would be delivered in the other. The one shipment which contained a guitar pedal and drum set only showed the pedal to be shipped, shown evident in UPS package weight being less than a pound (no drums were ever shipped), yet the donner tracking info claims the drums shipped with the pedal. The drums were never delivered but when I contacted them they responded quickly and quickly shipped me a drum set. Thanks donner!