Bad machine from a Bad supplier Has anyone referred this company to their local Trading Standards office and if so what happened? The same goes for legal action. I received a fault machine from them in April and I am still trying to get them to take it back and give me a refund! Their latest excuse is “please video the machine while it is working and send us the clip!” The current faults are: something rattling inside, low volume and instructions which are so small to read that you need a magnifying glass. Even then the instructions never made sense.

Horrible Products and Very Unprofessional THIS IS MY PERSONAL EXPERIENCE AND MY OPINION TO STAY AWAY FROM THEM!! ABSOLUTELY HORRIBLE CUSTOMER SERVICE. ANSWER EMAILS 4 DAYS LATER (IF AT ALL). SHIPPED IN THIN CARDBOARD AND GUITAR WAS DESTROYED WHEN DELIVERED TO MY DOOR! THAT SAME THIN CARDBOARD HAD 20 PIECES OF OLD TAPE ALL AROUND IT FROM PREVIOUS USES. THEY DIDN'T EVEN USE A NEW BOX FOR MY PURCHASE (HAVE MULTIPLE PICS). THEY ALSO USE VERY LOW QUALITY HARDWARE ON THEIR GUITARS. I KNOW THEY ARE LOW BUDGET GUITARS - BUT STAY AWAY FROM: DONNER GUITARS / ELECTRONIC PRODUCTS PERIOD!!!

Great experience with this company Was VERY worried when I read the reviews on here, didnt check reviews until after I had ordered piano and started to worry. Had no need to worry at all. Arrived within 2 weeks, extremely well packaged, nothing wrong with item, works, easy to put together and had emailed customer service twice and they replied both times within 24 hours. I would recommend. Shame some people have had bad experiences with this company.

Damage shipment; hoping for a response I’m hoping to be able to change this to 4 or 5 stars once I hear from Donner. Our piano arrived with a crack straight through the bottom support that houses the pedals. Disappointing but not a deal breaker given our modern shopping reality. However, like others, I have sent two kind emails and a website form fill to Donner and have yet to get a response with next steps and replacement details. Hoping this post nudges them to respond. Planning to report back. Thanks!

DONNER HUSH I GUITAR IS AWFUL. SAME WITH THEIR CUSTOMER SERVICE Bought a Christmas present at end of Oct. Donner hush I guitar for my daughter’s Christmas. Less than a few hours after the box is opened on Christmas Day, the tuning knobs make the strings buzz and string snaps. Daughter has 3 other guitars so she knows what she’s doing. Contacted Donner customer service who took wks to answer them offered £50 for new set of strings but nothing to resolve buzzing so declined this offer and said this is not suitable resolution. Been ignored since then. Awful company. Regardless of which name they choose to call themselves. Please folks, do not waste your money. I paid £239 for this guitar and every single penny was a waste of money. It’s Jan 18th 2024 and this guitar was opened December 25th 2023 and the company have stopped responding both via email and instagram. Appalling products and customer service. Never again. Will leave bad reviews on every site i can re this company. They should not be in business at all. UPDATED 17:21 FRI 19/01/24 Since posting original review early this morning, I have been told I will receive a full refund. We will see if it goes into my account.