They stole my money! Absolutely zero response from customer support my pedal says that it’s been shipped and fulfilled and UPS tells me that it was returned to sender because they put my street and not my actual address so they had nowhere to deliver it to. It looks like I’m gonna have to go through my credit card company to get a refund seeing how I will not get what I paid for. Buyer beware these people are con artists!

Doesn’t deserve ANY stars! If I could give a zero star I absolutely would. I wish I saw these reviews before I bought a $500+ piano from them! The piano itself is beautiful but it was a Christmas (2023) gift for our boys and once we opened it and put it together a piece of the wood on the bottom was damaged during shipping & the first TEN keys do not work at all. I have emailed about 8 times, filled out multiple help requests on their site, called and waited for hrs on hold and here it is a month later & I have NEVER received any communication back! To say they are unprofessional and crooks is an understatement. They should not be allowed to be in business.

Do not buy from this company Do not buy from this company. Had apparently run out of stock of a particular keyboard but insisted that we purchase something else. When we stated we wanted a refund they said it would take 2-3 weeks. We had to escalate it through PayPal, who refunded us. No doubt they are still trying to recoup their money.

Non-existent customer service Purchased a keyboard for Christmas from Amazon (sold new directly by Donner) and one of the keys did not work. Waited multiple days between each email from their customer service team, giving them order numbers and pictures and dates...to have them flat out refuse to send a replacement for a faulty circuit board. Didn't provide a link to buy one, any advice on what to do, nothing.

Do not purchase. Do not purchase. Ordered a product on 4th December. Numerous emails, twitter, Facebook and Instagram messages. Finally got a reply on messenger... Now after 2 weeks they state they've lost package.. Still can't a reply for a refund. AWEFUL COMPANY EDIT... After complaining via email (never replied) Instagram, Facebook and twitter I finally got a reply.... Far to late to be bale to purchase anything else in time for Christmas... No apology, no reason... Nothing... for info... I purchased from GAK and I had a yamaha delivered within 19 hours and had 4 emails to confirm delivery etc!