Horrible Products and Very Unprofessional THIS IS MY PERSONAL EXPERIENCE AND MY OPINION TO STAY AWAY FROM THEM!! ABSOLUTELY HORRIBLE CUSTOMER SERVICE. ANSWER EMAILS 4 DAYS LATER (IF AT ALL). SHIPPED IN THIN CARDBOARD AND GUITAR WAS DESTROYED WHEN DELIVERED TO MY DOOR! THAT SAME THIN CARDBOARD HAD 20 PIECES OF OLD TAPE ALL AROUND IT FROM PREVIOUS USES. THEY DIDN'T EVEN USE A NEW BOX FOR MY PURCHASE (HAVE MULTIPLE PICS). THEY ALSO USE VERY LOW QUALITY HARDWARE ON THEIR GUITARS. I KNOW THEY ARE LOW BUDGET GUITARS - BUT STAY AWAY FROM: DONNER GUITARS / ELECTRONIC PRODUCTS PERIOD!!!

Non-existent customer service Purchased a keyboard for Christmas from Amazon (sold new directly by Donner) and one of the keys did not work. Waited multiple days between each email from their customer service team, giving them order numbers and pictures and dates...to have them flat out refuse to send a replacement for a faulty circuit board. Didn't provide a link to buy one, any advice on what to do, nothing.

ZERO STARS ZERO STARS. No customer service. Product features are misrepresented and out rite lyes

Great experience with this company Was VERY worried when I read the reviews on here, didnt check reviews until after I had ordered piano and started to worry. Had no need to worry at all. Arrived within 2 weeks, extremely well packaged, nothing wrong with item, works, easy to put together and had emailed customer service twice and they replied both times within 24 hours. I would recommend. Shame some people have had bad experiences with this company.

16 days and ZERO communication 16 days and ZERO communication. No shipping or tracking information. Email says to use Shop app for tracking information. Did not want to download app, but did anyway. Worthless. No tracking information. I have tried to email them by responding to initial email. Nothing. Tried contacting them through their website. No response. On the phone now with my bank trying to figure out how to dispute the charges. DO NOT order directly from Donner.