Damage shipment; hoping for a response I’m hoping to be able to change this to 4 or 5 stars once I hear from Donner. Our piano arrived with a crack straight through the bottom support that houses the pedals. Disappointing but not a deal breaker given our modern shopping reality. However, like others, I have sent two kind emails and a website form fill to Donner and have yet to get a response with next steps and replacement details. Hoping this post nudges them to respond. Planning to report back. Thanks!

ZERO STARS ZERO STARS. No customer service. Product features are misrepresented and out rite lyes

Do not buy from this company Do not buy from this company. Had apparently run out of stock of a particular keyboard but insisted that we purchase something else. When we stated we wanted a refund they said it would take 2-3 weeks. We had to escalate it through PayPal, who refunded us. No doubt they are still trying to recoup their money.

Bad machine from a Bad supplier Has anyone referred this company to their local Trading Standards office and if so what happened? The same goes for legal action. I received a fault machine from them in April and I am still trying to get them to take it back and give me a refund! Their latest excuse is “please video the machine while it is working and send us the clip!” The current faults are: something rattling inside, low volume and instructions which are so small to read that you need a magnifying glass. Even then the instructions never made sense.

Buyer beware - scammers Buyer beware! I paid for a piano. Payment was made 2 months ago. Did not receive the piano and seller has been promising a refund, but after more than a month of promises where first the seller blamed Shopify, now they blame the bank and are asking for another extension (of another 2 weeks) I am starting to think this refund may never come. Lodging a dispute with the credit card provider. Update: After threatening to lodge a dispute with the credit card company the refund has showed up in my account.