Amazing experience! I have to admit that I was expecting this to be a hassle. However, the process was quite spectacular. The entire process from selecting devices on the website, creating labels and shipping, contact with the team to receiving payment was extremely quick and very easy. The team is quick, efficient and overall great. Definitely recommend.

Excellent communication and fast… Excellent communication and fast action. There was an honest mistake made at the beginning, and it was immediately rectified. This is a professional, honest company. I am grateful, and I recommend any honest person do business with Web Trade-In with confidence!

Not a great experience, not horrible either They were offering the most so I decided to give them a try. I sent them a device in flawless condition and was told it had a small scratch on it. It didn’t when I sent it, so who knows what happened while it sat around in their facility while waiting to be inspected. It took 6 days AFTER delivery. They said people were sick so it happens. The communication was appreciated while waiting. They offered a lot less which I initially declined. However, if I wanted it back, I would need to send them a label or pay for the insurance on the return shipping (otherwise they would only send it back with budget shipping). I took the lower offer and they sent payment quickly after that. So it could have been worse. Lesson learned… I will go back to using the more reputable companies out there. I’ve never had any issues like this with the more well-known trade-in companies.

Everything couldn’t have gone smoother Everything couldn’t have gone smoother. Quick response times on emails and payment happened within minutes of them inspecting the phone. They have a good eye looking over the phones so as long as you’re truthful, you won’t have any surprises.

Great communication & customer service I was hesitant mailing in phones to a company I had never dealt with because I felt like there was no way to ensure that I would be paid for the devices I was sending. I liked the constant communication getting a notification every step of the way, it made me feel comfortable dealing with them. Was slightly disappointed at one phone being changed from flawless to good because of tiny scratches but that is a valid reason anyway. Overall I would not hesitate to do business with this company in the future! 🙏🏼