They have you covered! We have had trusted tech team for over a year, and it's been awesome! Every time I have an issue, they get it solved, ranging from fixing my technical issues to fixing billing and they always follow through and leave nothing undone. Most recently they even went to bat with Microsoft to fix overcharging on our licenses and got it resolved, thank you Ryan S., Abe, and John Ho on that one. Also, have to get a shout to Paulina, Ciarra, and the plethora of other team members on their team that get everything fixed so quickly.

Might not be suited to big enterprises I have issue with this organisation. You are often on edge about identity ..ironic ! - they don't to date issue statements of account; this makes my roles as procurement manager and IT strategy manager harder to manage as you have to go back and check many things. - they write to you using different domains , without a relationship person informing you of the comms. - They write to you from different continents; which is ok I guess but coupled with the previous issues it makes payables people question the identity.

TTT did a good job TTT did a good job, but Microsoft failed. They followed up and continued to prod Microsoft, who acted like they could not give a rat's ass about our concerns. Microsoft delayed until logs that would have been valuable to investigate were deleted, and there was no point in continuing the investigation.

Needed Windows Server Datacenter Needed Windows Server Datacenter, GOT Windows server, job done. Instead of faffing about with the "VAR" type resellers, I bought what I needed (DCE with SA) and had the license in a week. It would have been a week to setup a meeting with the "licensing team" at Insight, those jokers have screwed up each of three renewals in the last nine years for our MPSA position. Much prefer the direct experience with TrustedTech.

Great customer service! I placed several orders, realized I ordered the wrong product twice, but their staff caught the mistake before I did, canceled the order for me, and let me know right away! On another order, I couldn't find the email weeks later to use the product activation code, and after verifying my order info, they were able to re-send the original email. And they were very friendly and pleasant throughout the entire process! Exemplary customer service!!