Thank you Thank you, team, for everything. The customer service is outstanding, and I look forward to doing more business here.

OOS hiccups, great customer service Placed an order of OOS item. Only handful of places had it in stock. After a few weeks of waiting, emailed for support and was given an ETA. Item arrived on time. Glad customer service was able to provide an accurate timeframe as I needed this to complete some in-wall wiring I was doing before Christmas.

Good For Emergency Lightning struck the dish, damaging the DVR unit and CyberPower - Battery. Without the protection of the battery, the computer could have been destroyed as well. To prevent future damage, it's best to be prepared ahead of time, especially in lightning-prone Central Florida.

Not able to return items I was not aware that my purchase could not be returned if I was not satisfied with the product. I would have ordered from another vendor that would allow me to return the item OR not ordered this item had I know it could not be returned. The item in not defective, it's just a poor design that does not work for me.

I purchased a traveling case from… I purchased a traveling case from Tecisoft. This item was intended to be a gift for my spouse, however, it was not suitable due to its size. Contacting Tecisoft requesting an RMA was swiftly responded to and granted within 24 hours. The staff of Tecisoft was both polite and quick in addressing the situation. We will definitely consider making future purchases from Tecisoft.