June
GBHe was very much Knowledgeable in regards To landscaping. My worker was on time and a little bit before schedule. He was neat, clean, friendly, and very knowledgeable. He asked me questions before he started, and he seemed very knowledgeable in landscaping. He was very efficient and worked very quickly. He even had suggestions on pertaining how I wanted My plants arranged. I would very much recommend him.
customer
GBTHE WORST customer service I have been trying to reach our to customer support about an issue with my tasker. He took way more time than anticipated, left the walls dirty, and left uncovered holes in the wall without fixing them. I have sent more than four emails to Task rabbit customer support, I have sent them a Twitter message, I have tried calling, and I have sent them a live chat request twice. No response, or follow up. Absolutely horrible customer support service and absolutely horrible customer care. Never using this app again.
should I try TR again?
GBTR company - fix this preapproval problem The tasker, Kevin B, was excellent all around. TR - the company - should inform the customer that they will put a temporary charge on your credit card as soon as you confirm the tasker. I was not informed. When i asked their online rep, I was told it's their policy to get 1 hour preapproved. Ok, then tell us. Also, the amount they prepapproved was 2 hours(approx), so their rep was not correct. Recommendation to TR: be honest with your customer and disclose upfront..no surprises!
customer
GBFees are too expensive. I appreciate that the service links me up with people that can help me do a task. But there is a default two hour minimum for most taskers which is annoying. Because sometimes I only need their services for a short duration. And that crap "trust and support" fee was 30% of the service.
never again taskrabbit
GBTaskrabbit does not want to assist… Taskrabbit does not want to assist clients. It makes it difficult if not impossible to file complaints. It offers up taskers who are not available and taskers who advertise their services falsely. Adding additional rate and costs once the process is done. It does not monitor taskers behavior. taskrabbit deflects all difficulties onto contractor and takes no responsibility for their own failures and actions. Avoid taskrabbit at any cost