customer
GBFees are too expensive. I appreciate that the service links me up with people that can help me do a task. But there is a default two hour minimum for most taskers which is annoying. Because sometimes I only need their services for a short duration. And that crap "trust and support" fee was 30% of the service.
R.A.L-P in Nashville
GBIt was all over a good experience and I… It was all over a good experience and I thank and recommend Transrabbit for handling the assembly of my IKEA furniture. After receiving information about an assigned tasker it was easy to communicate with him and to set up the appointment. Josh was efficient, pleasant and respectful. He handled the job of assembling the eight pieces quickly and to my total satisfaction
Portland Oregon Customer
GBGreat in a pinch This service is really nice to have as an option but getting someone to show up/complete the task can be 50/50 and the prices can be high, especially when you add in the hourly trust and support fees. Once you find a good one, they don't seem to stay on taskrabbit very long which is disappointing. Customer Service has been reliable but hold times can be very long - 15 minutes or more. I mostly use the service for cleaning, yard work, dump runs, help moving, and personal assistance office help.
customer
GBThe tasker was great and super easy to… The tasker was great and super easy to find/navigate the website. one thing I don't like is the high fees you don't see until after the services. Tasker cost you see upfront but then nearly $25 added in fees
should I try TR again?
GBTR company - fix this preapproval problem The tasker, Kevin B, was excellent all around. TR - the company - should inform the customer that they will put a temporary charge on your credit card as soon as you confirm the tasker. I was not informed. When i asked their online rep, I was told it's their policy to get 1 hour preapproved. Ok, then tell us. Also, the amount they prepapproved was 2 hours(approx), so their rep was not correct. Recommendation to TR: be honest with your customer and disclose upfront..no surprises!