Dr. Mark W. Helfand
GBVery good but expensive The app was ok to use. It did take me a few minutes to figure out the choices to pick in order to find who I needed. Then I realized that the more the person charges, the better the rating. You have a sliding scale that usually results with expense & experience at one end and less expensive & less experience at the other. Being that I had a bad experience using Angie, another service, I chose the most expensive person with the most experience. I made the right decision. The person I chose was excellent. He assembled my piece with speed and accuracy. In total, it was a good experience. However, be aware that some people have 2 hour minimum times and that Task Rabbit charges an additional $19 per hour above what the person charges. That is why I subtracted one star. I think the $19 should be a one time charge, not hourly.
should I try TR again?
GBTR company - fix this preapproval problem The tasker, Kevin B, was excellent all around. TR - the company - should inform the customer that they will put a temporary charge on your credit card as soon as you confirm the tasker. I was not informed. When i asked their online rep, I was told it's their policy to get 1 hour preapproved. Ok, then tell us. Also, the amount they prepapproved was 2 hours(approx), so their rep was not correct. Recommendation to TR: be honest with your customer and disclose upfront..no surprises!
Portland Oregon Customer
GBGreat in a pinch This service is really nice to have as an option but getting someone to show up/complete the task can be 50/50 and the prices can be high, especially when you add in the hourly trust and support fees. Once you find a good one, they don't seem to stay on taskrabbit very long which is disappointing. Customer Service has been reliable but hold times can be very long - 15 minutes or more. I mostly use the service for cleaning, yard work, dump runs, help moving, and personal assistance office help.
M . H
GBMy experience has been great! My experience has been great!! The company Taskrabbit I found just in time because I was literally going crazy with all the parts from an IKEA product I bought so I hired them a couple months ago and last week I had a issue with plumbing problem so I got the same person he was available he was trustworthy and did a very good job both times I would definitely recommend Thomas Tatarian
customer
GBMoving out I was moving out of a third floor apartment, and didn't know how I was going to manage getting all of my furniture out! I used TaskRabbit for the first time, and had a wonderful experience with Cezzane. Cezzane was able to get the job done very quickly, and worked alongside my dad.