Overall Happy with our First Purchase They didn't have the items we paid for in stock, but called us to get approval to provide another of a different brand. This process took several days and then the item was shipped. This process took far longer than expected. Therefore, minus one star for time of purchase to actually receiving the item being several days longer than expected. However, once the hardware was installed, it worked perfectly. Overall, happy with the product received and would buy from them again, provided we didn't the need something asap.

Called to check on order on a Saturday Called to check on order on a Saturday, and actually talked to someone. He checked on the order, realized that there had been an oversite, and got it resolved. Drives were shipped out Monday afternoon, and I received them Saturday afternoon (delay from UPS due to adverse weather). Got the drives swapped into the trays that my old Dell server uses, and they are working perfectly. Drives came wrapped in anti-static bag and bubble wrap bags and encased in more bubble wrap in the box. The even have labels stating the power on hours. 10/10 would buy from UNIXSurplus again.

Great service all around. I've ordered from UnixSurplus a few times over the years and every interaction has been positive. Very reasonable prices on surplus and end of live hardware. Quick turn around on shipping. In previous interactions I've spoken to one of the specialists and they were very professional and helpful. I haven't had to used it but the return guarantee offers piece of mind.

Homelab Hero I’ve used UnixSurplus for a variety of purchases. Most notably the r720xd which I still use in my homelab. It was a first time enterprise hardware purchase and they provided technical services alongside the purchase of the machine which included flashing the HBA for ZFS and providing ease of mind with the purchase by verifying my target platform FreeNAS would function. Since then I’ve bought a variety of products such as RAM and NICs. At the time I wasn’t as well versed in the hardware and ecosystems, and they certainly provided the expertise to help with that. The packing was excellent and ensured a safe and secure delivery.

Pretty average Shipping took forever and I assume it's because they were testing. Parts missing from product even though they have them in stock. Parts damaged, probably during shipping but that reflects on their packaging. Product didn't seem like it was tested much other than power on though, check the product review.