Unusable rail and no customer support Unusable rail and no customer support. I reached out through their portal and email and waited two weeks after receiving an unusable rail. I have not gotten any response from them and ended up buying rails from a different seller just to rack the device 2 weeks later.

Overall Happy with our First Purchase They didn't have the items we paid for in stock, but called us to get approval to provide another of a different brand. This process took several days and then the item was shipped. This process took far longer than expected. Therefore, minus one star for time of purchase to actually receiving the item being several days longer than expected. However, once the hardware was installed, it worked perfectly. Overall, happy with the product received and would buy from them again, provided we didn't the need something asap.

Pretty average Shipping took forever and I assume it's because they were testing. Parts missing from product even though they have them in stock. Parts damaged, probably during shipping but that reflects on their packaging. Product didn't seem like it was tested much other than power on though, check the product review.

Arrived quickly Arrived quickly, and in robust packaging with everything installed as advertised

Slow to ship but, everything else A++ These folks know how to package hard drives well and securely. 0 drives arrived DOA. Customer service in regards to price matching their eBay shop for a bulk order was A+ as well. My only complaint is that it took a week for them to ship my order. Sure amazon has spoiled us all with fast shipping but c'mon 3 days tops Unix Surplus for an order that does not involve a whole server build (s) and testing. I ordered on an early Monday morning and the order shipped until Friday. According to the testing verification stickers on them, they were all tested on the same day so it does not appear that testing the drives is the culprit to this delay. Overall however, a definite positive experience and will definitely return for more.