Smart! Fast!! Professional!!! I have been using Reliance calling card for more than 3 years and wanted to try few other products in market as Reliance was getting costlier as days goes by. After a breif ground work, I was interested in setting up an account with PINGO. The Account setup was so simple and no complex. it took not more than 3 minutes to Create, Verify, Authenticate and Approve. Above all, The customer service I received from PINGO was really really awesome. The turnaround time was not more than 20 minutes to address my query. This is really an amazing experience. I am delighted with PINGO's Customer service and response.

Horrendously Bad Service I have been a Pingo customer since January 2009, and for seven months I've suffered their bad services. Extremely rare were the moments when a call through their 'softphone' (internet phone) went through without major problems - and even when they did, the sound quality was always bad (on both ends). On most days, calling through Pingo was a chore, dialing the number dozens of times over 10-20 minutes until the call finally went through. And don't expect any help from their customer service, whether you contact them via phone or e-mail.

New client: Calling from my cellphone in the US to Cellphone in Paris France My girlfriend is in Paris, France for a month and after spending almost $400 with AT&T I started investigating alternatives. I tried "Pennytalk" a complete joke and Skype which is fine if your near your PC. I am calling cellphone to cellphone both AT&T US (CA) cellphone numbers. The first phone call went through without a hitch and subsequent phone calls were better then my providers! I read the bad reviews and can't understand what the problem is? This is a first rate stand up company that I will recommend to all my friends! Eric S, Palo Alto, California

The lines are always clear and after a… The lines are always clear and after a number of years now I find Pingo to be reliable and always there when I have to call my loved ones in other countries.

The monthly fee negates the rates. There's a convenience with using this service I suppose, but because of a monthly fee, you need to take that into consideration when calculating the rate. There's other phone services or phone cards out there that offer the same or in some instance better rates, without any fees. Also, their website has issues. I can't edit my own profile. Customer service were excellent at trying to remedy the situation. It seemed like they really go out of their way to do what's right, make customers happy, and do what it takes to fix problems that may arise.