I've been a customer since 2015 I've been a customer since 2015. I'm amazed at the level of attention Pingo has provided me. I sent an email reporting an issue to my destination. I got a quick response and personable attention. Jay did an awesome job explaining the steps that were taken to escalate my situation, he also followed up by calling me and sending an email with all the details. Small things like these makeup a great experience. For me finding a company with great customer service is a must. I don't care how "great" their service may be or how "big" the company is, if I feel that their customer service skills are not top notch I change companies in a heartbeat. This is the first time I reach out for help since I have Pingo and I'm glad to say that I'm not disappointed!

Pingo Lingo Tango Congo ... Pingo! Dear Pingo Fans, I have been Pingo fan/user for a long time. Pingo product is consistently extraordinary, and its service, persistently excellent! I am a consumerist who is a huge fan of conscientious companies that offer quality products, and service. In other words, value and virtue. And Pingo offers both. If Pingo was a person, and often companies reflect the owners, or founders, and its team members, and I confidently say that Pingo is dependable, reliable, and honest. So, connect with Pingo and enjoy the exchange of talks. Instead of Love Always, recommend Pingo Always, Quinn R. A Proud Pingo Fan from San Antonio, TX

Rate is high and hidden fees I am still going to use the Pingo

Call quality Except for occasional drop calls, service pretty consistently good. All my calls are India calls, it could be cheaper. Special offers are not as inviting as they used to be, noticeably. Dollar amounts for reloading should be any amount, not $50 and above. This minor disappointment . Overall, I’m pleased

Horrendously Bad Service I have been a Pingo customer since January 2009, and for seven months I've suffered their bad services. Extremely rare were the moments when a call through their 'softphone' (internet phone) went through without major problems - and even when they did, the sound quality was always bad (on both ends). On most days, calling through Pingo was a chore, dialing the number dozens of times over 10-20 minutes until the call finally went through. And don't expect any help from their customer service, whether you contact them via phone or e-mail.