Extemely satisfied and confident in ESET. With the help of Mastercard at Fifth Third Bank, Cincinnati, Ohio, we were able to get the correct phone number for ESET North America which is 1-866-343-3738, not 1-844-824-3728 that was given to us by a local computer store. When we called the correct number, we were helped in 5 minutes. And our $55.01 is being refunded. We are very pleased with ESET customer service!

Great product, needs better user experience I really appreciate ESET, but the coordination of accounts and CPU's is terrible. It is so hard to keep track of which licenses and go with which machines. The user interface is easy to use, but not super intuitive. The product is great, it just needs a better user experience.

Hate the spam filter ESET is great at catching malicious attacks, which is what I bought it for, but I'm frustrated with the spam filter. No matter how many times I mark a sender as a "trusted address" it continues to move their messages to spam. It seems to especially call out messages with a conservative political perspective. I really don't want a spam filter that plays politics.

I just bought a lap top computer and… I just bought a lap top computer and needed to add it to my list. With the way E-Set has it's Webb site set up made my job easy. In less than 5 mins. I had it installed. And up and running for the best computer protection I have ever had. E-set has been protecting my stuff for several years with out trouble.

Get rid of ads Overall, I like NOD32. The biggest issue is that ESET has started advertising. They keep sending notifications about "free upgrades" that will be free for a little while, and then will renew with additional charge. Not only do they send these via email, but also via alerts and/or notifications. I do not want to be fighting my tool. If I select a product, it should not be molesting me with unwanted ads.