Extemely satisfied and confident in ESET. With the help of Mastercard at Fifth Third Bank, Cincinnati, Ohio, we were able to get the correct phone number for ESET North America which is 1-866-343-3738, not 1-844-824-3728 that was given to us by a local computer store. When we called the correct number, we were helped in 5 minutes. And our $55.01 is being refunded. We are very pleased with ESET customer service!

Get rid of ads Overall, I like NOD32. The biggest issue is that ESET has started advertising. They keep sending notifications about "free upgrades" that will be free for a little while, and then will renew with additional charge. Not only do they send these via email, but also via alerts and/or notifications. I do not want to be fighting my tool. If I select a product, it should not be molesting me with unwanted ads.

The salespeople at Micro Center are… The salespeople at Micro Center are very firm on recommending Eset for every computer user. I have been using Eset for over 3 years and it is superb at recognizing and blocking malware or other threats. I am not a gamer but I do appreciate knowing that I am protected from online threats.

The renewal process seemed long and… The renewal process seemed long and over complicated. I hated the Automatic Renewal, not having the option to not use it. Get rid of it or make it easier to stop. I don't want to have to go to another page to stop it. I also hate the icon that shows up when I open a web page on the right of the screen over the scroll bar. Do what you do in the background I don't need or want to see it.

I have been very happy with my ESET… I have been very happy with my ESET subscription. It was installed by my tech person several years ago as the default security provider he uses. I didn't know if I'd be happy with it but, I feel quite protected with all the features it provides. Very easy to check on it's protection and easy to renew and upgrade if and whenever necessary.