10/10 Experience I contacted support due to my keyboard being faulty after only having it for a short period of time. I worked with Jack (Technical Support Specialist II) and he was nothing short of phenomenal. He was on top of everything, and I was able to RMA my keyboard. Within less than 24 hours of sending the pictures, he already had the replacement keyboard shipped. The replacement was delivered in less than 4 days. There seldom are places that have customer service reps like Jack. Roccat has always been 10/10 whether it be from the customer service to their products.

Good replacement experience My mouse left click started to fail so I contacted support for assistance. After following a simple testing process they verified the mouse was failing. Then all I had to do was follow some final instructions and they shipped a new mouse out. Simple process and no hassle involved. From submitting request to replacement shipped was just 7 days.

Very easy process and fast Very easy process and fast. I did wonder what their process would be like for somebody with a usable but defective mouse and no spare to use while waiting for the replacement to come (they have you destroy your defective product before they’ll ship your replacement) . Luckily the replacement arrived within the week

Great Support I appreciate the support team for responding quickly to my inquiry about my mouse and its warranty. After I supplied the requested information, I even received email updates on next steps and when to expect my replacement to be shipped out. I was provided a tracking number when the product shipped and my mouse showed up as expected. I am impressed with the detailed and prompt communication.

After sales care I contacted Roccatt about an ELO air 7 headset where the bluetooth dongle had ceased to operate. As the headset was out of warranty, I expected to pay for a replacement, however I could not find any fir sale in Europe, so contacted them directly. Within two weeks I had a replacement dongle given free. Fantastic aftef sales care, evidenced by me writing this, as I usually do not bother. Soevial thanks to Sasha who dealt with the issue throughout. Please keep doing what you are doing. I would certainly buy from you again.