After sales care I contacted Roccatt about an ELO air 7 headset where the bluetooth dongle had ceased to operate. As the headset was out of warranty, I expected to pay for a replacement, however I could not find any fir sale in Europe, so contacted them directly. Within two weeks I had a replacement dongle given free. Fantastic aftef sales care, evidenced by me writing this, as I usually do not bother. Soevial thanks to Sasha who dealt with the issue throughout. Please keep doing what you are doing. I would certainly buy from you again.

Amazing experience I haven't had any issues when getting my orders or any purchasing issues. Your guy's products are well made and I do appreciate the small details you guys put into your products. Your return on purchases are fast, the products all come in great packaging.

Great Support I appreciate the support team for responding quickly to my inquiry about my mouse and its warranty. After I supplied the requested information, I even received email updates on next steps and when to expect my replacement to be shipped out. I was provided a tracking number when the product shipped and my mouse showed up as expected. I am impressed with the detailed and prompt communication.

I had a very good experience with the… I had a very good experience with the customer service after I ordered the wrong keyboard layout. My wife absolutely loves the look and feel of the keyboard and mouse as it matches her new custom built PC (white shadow). The only issue we are having now is that the mouse keeps right clicking on its own which is super annoying and we will be returning.

I will never buy roccat again The most expensive headset I've bought, but also the worst. Fortunately, thanks to the warranty, this is the fourth headset I've received because I have to contact support every 4 to 6 months for, and you better laugh at this, four different major issues. The software shows a battery pop-up at 10%, but the headset shuts down in less than 10 seconds. The keyboard types double letters, of course, shortly after the warranty expires. The only things I have no complaints about are the mouse and the mousepad! Obviously, I do not recommend it, and I won't be choosing ROCCAT for my next setup. On the other hand, the customer support is responsive and efficient.