Amazing free Support Amazing free Support I lost my Keycap, they sent me a free replacement with some extra haribos! Overall the best customer support I have ever gotten.

Amazing experience I haven't had any issues when getting my orders or any purchasing issues. Your guy's products are well made and I do appreciate the small details you guys put into your products. Your return on purchases are fast, the products all come in great packaging.

Above and Beyond Roccat Customer Service did above and beyond service. Giving me information I had lost on my about my purchase and was able to replace my device. On another device they were able to help me with troubleshooting 3rd party software that was causing conflicts. Very thankful for their support.

I will never buy roccat again The most expensive headset I've bought, but also the worst. Fortunately, thanks to the warranty, this is the fourth headset I've received because I have to contact support every 4 to 6 months for, and you better laugh at this, four different major issues. The software shows a battery pop-up at 10%, but the headset shuts down in less than 10 seconds. The keyboard types double letters, of course, shortly after the warranty expires. The only things I have no complaints about are the mouse and the mousepad! Obviously, I do not recommend it, and I won't be choosing ROCCAT for my next setup. On the other hand, the customer support is responsive and efficient.

Good replacement experience My mouse left click started to fail so I contacted support for assistance. After following a simple testing process they verified the mouse was failing. Then all I had to do was follow some final instructions and they shipped a new mouse out. Simple process and no hassle involved. From submitting request to replacement shipped was just 7 days.