Very easy process and fast Very easy process and fast. I did wonder what their process would be like for somebody with a usable but defective mouse and no spare to use while waiting for the replacement to come (they have you destroy your defective product before they’ll ship your replacement) . Luckily the replacement arrived within the week

Great Support I appreciate the support team for responding quickly to my inquiry about my mouse and its warranty. After I supplied the requested information, I even received email updates on next steps and when to expect my replacement to be shipped out. I was provided a tracking number when the product shipped and my mouse showed up as expected. I am impressed with the detailed and prompt communication.

Amazing free Support Amazing free Support I lost my Keycap, they sent me a free replacement with some extra haribos! Overall the best customer support I have ever gotten.

Great responsiveness to my issue Great responsiveness to my issue. Replacement of a second deficiency product just awesome. I have used Roccats since the beginning and honestly gone through quite a few Roccats product.the mice wheels and buttons fail headphone wires break keyboards are solid though. I keep buying them because I love the product so having replacements provided when the fail is a big deal thank you.

quility Products and affordable prices Roccat offers good quility Products to afforable prices, which i personally am very happy with. The support is outstanding with quick response times and friendly messages. I am very happy to be a part of the roccat community.