Good replacement experience My mouse left click started to fail so I contacted support for assistance. After following a simple testing process they verified the mouse was failing. Then all I had to do was follow some final instructions and they shipped a new mouse out. Simple process and no hassle involved. From submitting request to replacement shipped was just 7 days.

Great Support I appreciate the support team for responding quickly to my inquiry about my mouse and its warranty. After I supplied the requested information, I even received email updates on next steps and when to expect my replacement to be shipped out. I was provided a tracking number when the product shipped and my mouse showed up as expected. I am impressed with the detailed and prompt communication.

Very helpful but delayed Once I finally got a response to my inquiry the process was smooth and swift. Roccat personnel were very helpful and nice. I had to submit two inquiries to Roccat support about 4 weeks apart. After submitting the second inquiry I received a response within a couple of days. I do not know if that was in responce to my first inquiry or the second. Perhaps there was an issue with the first inquiry and it was never received.

Great customer service and products! We received a Kone mouse that would not click. They guided us through testing and repair, when it didn't respond they sent out another mouse with no problem! The mouse works great! At the time we also bought a Vulcan Keyboard and both products have exceeded our expectations! Great company!

Amazing experience I haven't had any issues when getting my orders or any purchasing issues. Your guy's products are well made and I do appreciate the small details you guys put into your products. Your return on purchases are fast, the products all come in great packaging.