Although the controller is pretty… Although the controller is pretty expensive it honestly feels pretty high quality. Although I wouldn’t give the experience 5 stars because it arrived late. Later than routine when I paid to expedite & because of the price.

The controller I purchased The controller I purchased, a SCUF Impact, is phenomenal. I absolutely love this controller. I knocked a star because I ordered a 4-pack of the concave replacement sticks but received the convex models. Edit: Back to five stars for excellent customer service

Build quality continues to improve Build quality continues to improve. Keep making advances so we can modularize part swaps instead of sending in for repairs. Great job!

Ordered on May 28th, shipped April 26th. Ordered on May 28th and paid extra for expedited that stated it would ship by the 29th. Well, over a week later and the order was still in processing with zero communication from scuf. I reached out to them and was finally told there was a delay at the factory and that was it. Then another 2 weeks go by with zero communication, so I reach out again and eventually get an email stating there was a delay due to "some unexpected shipping challenges that will result in a slight delay in the delivery of your order.", then they gave me a new ship date of April 26th. A MONTH after ordering. Delays happen, I get it, but the complete lack of any kind of proactive communication with your customers shows an utter lack of care and competence. Controllers fine though. Lots of clicky buttons. Software sucks, but its iCUE so that's to be expected.

My experience was AWESOME! My experience was AWESOME!! Super easy to customize my controller and shipped CRAZY fast!!! It has already greatly improved my Ranked gameplay. Worth every penny!!!