Scummiest company on the planet If I could rate 0 stars I would. I’ve been using SCUF for a few years but I’m officially done. I ordered a new controller and it showed up busted already. The right analog stick was installed slanted and already came with crazy stick drift then I messaged them and said I’d like a new one in the mail and they’re trying to tell me I need to pay… you all should be shamed of yourselves, lost a customer for life

Careful requires signature I paid extra to get my controller faster and then they added a required signature so I couldn’t get my controller. Luckily I was able to drive to FedEx and get it, but this is an inconvenience that I didn’t have the first two units I’ve ordered.

Build quality continues to improve Build quality continues to improve. Keep making advances so we can modularize part swaps instead of sending in for repairs. Great job!

Received my controller With no problems… Received my controller With no problems does get a bit to get used to but overall I’m more than happy thank you

Ordered on May 28th, shipped April 26th. Ordered on May 28th and paid extra for expedited that stated it would ship by the 29th. Well, over a week later and the order was still in processing with zero communication from scuf. I reached out to them and was finally told there was a delay at the factory and that was it. Then another 2 weeks go by with zero communication, so I reach out again and eventually get an email stating there was a delay due to "some unexpected shipping challenges that will result in a slight delay in the delivery of your order.", then they gave me a new ship date of April 26th. A MONTH after ordering. Delays happen, I get it, but the complete lack of any kind of proactive communication with your customers shows an utter lack of care and competence. Controllers fine though. Lots of clicky buttons. Software sucks, but its iCUE so that's to be expected.