Ordered on May 28th, shipped April 26th. Ordered on May 28th and paid extra for expedited that stated it would ship by the 29th. Well, over a week later and the order was still in processing with zero communication from scuf. I reached out to them and was finally told there was a delay at the factory and that was it. Then another 2 weeks go by with zero communication, so I reach out again and eventually get an email stating there was a delay due to "some unexpected shipping challenges that will result in a slight delay in the delivery of your order.", then they gave me a new ship date of April 26th. A MONTH after ordering. Delays happen, I get it, but the complete lack of any kind of proactive communication with your customers shows an utter lack of care and competence. Controllers fine though. Lots of clicky buttons. Software sucks, but its iCUE so that's to be expected.

Pkg was supposed to be signed for yet… Pkg was supposed to be signed for yet it was left at a mail box that was not even mine. But that’s par for the course with UPS. My other issue is the back buttons keep unpairing mid game

The controller I purchased The controller I purchased, a SCUF Impact, is phenomenal. I absolutely love this controller. I knocked a star because I ordered a 4-pack of the concave replacement sticks but received the convex models. Edit: Back to five stars for excellent customer service

Shipping was fast got exactly what I… Shipping was fast got exactly what I wanted my envision pro look amazing with the new faceplate I ordered

Using the website to build a controller… Using the website to build a controller was very easy and the build and delivery time were very short had my custom controlled with in a week. Very fast and everything works great