Issuetrak

200 Golden Oak Court, Suite 470, 23452, Virginia Beach, United States
http://issuetrak.com
Visit this site
image
4.70
Based on 20 Reviews

5

80.00%

4

10.00%

3

10.00%

2

0.00%

1

0.00%
About Issuetrak

Issuetrak, a versatile, configurable and simple-to-use ticketing software. By defining unique processes and customizing management to suit your organizational requirements, our software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with in-built report generation, task management and alerts that help businesses effectively manage all and any issues reported by your users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system so no issue slips through the cracks!

Tags
Contact Info

You need to Login first to submit your review.

image
B. Marciniak
GB

Great customer service all around from… Great customer service all around from sales through customer support. IssueTrak has provided me with excellent service throughout the past several years we've been contracting with them. They have responded to my issues in a timely manner with more than satisfactory results. I would not hesitate to do business with this company.

image
Clayton Holland
GB

I am happy with issuetrak as it has… I am happy with issuetrak as it has become very useful in our company processes. We originally got issuetrak as a client portal and have used it for much more. It satisfies our certification process for client trouble tickets as well as vendor tracking. Vendor tracking is about 80% of what we use issuetrak for now. We document quotes requested, purchase orders created, work completed and work invoiced. I do not currently know of another helpdesk that would service our needs at this time.

image
JD
GB

IssueTrak has been great for us! IssueTrak has been great for us. Easy implementation, and we were able to shift things around a bit to meet our business need, which is different than just your typical help desk/ticketing system. Support has always been timely. No complaints from me an as admin and the users love it.

image
Tara
GB

IssueTrak is easy to use IssueTrak is easy to use, but even when we have questions, their support team and sales staff are always willing to lend a helping hand. Their entire team is very knowledgeable about their product and very easy to work with. I highly recommend IssueTrak not only for the excellent product, but for the quality of customer service.

image
Paul Alvarez
GB

This past year we have needed to… This past year we have needed to migrate Issuetrak from an OLD server running an older Server version, migrate to a new SQL server, and have had strange issues with email notifications not being sent. Issuetrak was not responsible or at fault for any of these issues, but they were responsible for helping us migrate over and get up and running in a very timely manner. Support (Tom!) was always willing to work around my schedule to get my issues resolved.

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow