I have been using Issuetrak for a year… I have been using Issuetrak for a year and half now and have found it extremely helpful in tracking all the various issues related to school bus transportation. Since I am the only one in transportation department, having Issuetrak has saved me many hours in reporting and tracking of bus issues. Also, when I have had a question, their customer service has been quick to respond. I would highly recommend Issuetrak.

Great, but some room for improvement Overall, I like the application... There are just some things that could be changed that would make using the application better. For instance, I would like the ability to use "Subtypes" in some areas and suppress them in other areas (currently enabled at the system-level, so to display Subtypes for one of our clients, I need to have blank Subtype dropdown menus shown to all other clients that do not use them. There also some small bugs that can be overcome or worked around. The responsiveness of Issuetrak support has been excellent.

New releases are almost always a pain… New releases are almost always a pain to upgrade to. We've also waited for over a year for an issue to be addressed in a forthcoming "maintenance release". They broke things so bad when they went from version 9 to 10, that our AD import module was completely broken. The VP of the company finally waived our support fees for the year because of the inconvenience.

Issuetrak is Amazing! Issuetrak is simple, clean and concise. The onboarding process for Issuetrak is easy to pick up and there are lots of different settings to play with to customise the system to suit your needs. There are many functions to help run the ticket system and these can be left in the background to carry out certain processes. Overall, the system is fantastic. Very simple and clean with plenty of customisation.

Massive Growth Potential Out of the box, this product can seem overwhelming. HOWEVER, with the outstanding training and tech support, it will not take long to customize Issuetrak to your exact needs! Proving to be one of the easiest and flexible tools that you will have in your organization. While some of the well thought out features we may not use right away, we have much room for additions and growth. Issuetrak is the perfect tool to assist in this growth, allowing our organization to utilize some of the areas in the future.