The system is simple to use and support … The system is simple to use and support has been exemplary. The only negative is that there are occasional performance issues. Also, there is too much of a :big bucket approach" meaning that segments of users must do what all users need and this limits things like leveraging local languages, etc. Overall, a good product.

New releases are almost always a pain… New releases are almost always a pain to upgrade to. We've also waited for over a year for an issue to be addressed in a forthcoming "maintenance release". They broke things so bad when they went from version 9 to 10, that our AD import module was completely broken. The VP of the company finally waived our support fees for the year because of the inconvenience.

Massive Growth Potential Out of the box, this product can seem overwhelming. HOWEVER, with the outstanding training and tech support, it will not take long to customize Issuetrak to your exact needs! Proving to be one of the easiest and flexible tools that you will have in your organization. While some of the well thought out features we may not use right away, we have much room for additions and growth. Issuetrak is the perfect tool to assist in this growth, allowing our organization to utilize some of the areas in the future.

Their support team is top notch Their support team is top notch! If there is a problem they are super quick to troubleshoot and work through any issue you may have! 10/10 would recommend for issue tracking and Asset Management!

Would buy again! The software is easy to use and fairly intuitive. Support is outstanding. I've opened several tickets over the last 7-8 years of use and I almost always get a phone call withing 15-20 minutes with an answer. We once found a bug and it was fixed in our system within half a day. You couldn't ask for a better product or better support.