Marten Karlsson
AUGreat support from very knowledgeable… Great support from very knowledgeable people.
Michele Velez
GBWe had issuetrak for years sitting on… We had issuetrak for years sitting on our SQL server. After some staffing adjustments I started to ask questions. I quickly dialed issuetrak where I learned of the upgrades and the many functions we had available we were not using. I can tell you that they walked me through each step. Always returned my calls and our upgrade went seamless. I highly recommend them for you tracking needs.
Wayne Osteen
GBNew releases are almost always a pain… New releases are almost always a pain to upgrade to. We've also waited for over a year for an issue to be addressed in a forthcoming "maintenance release". They broke things so bad when they went from version 9 to 10, that our AD import module was completely broken. The VP of the company finally waived our support fees for the year because of the inconvenience.
Brad Canter
GBWould buy again! The software is easy to use and fairly intuitive. Support is outstanding. I've opened several tickets over the last 7-8 years of use and I almost always get a phone call withing 15-20 minutes with an answer. We once found a bug and it was fixed in our system within half a day. You couldn't ask for a better product or better support.
JD
GBIssueTrak has been great for us! IssueTrak has been great for us. Easy implementation, and we were able to shift things around a bit to meet our business need, which is different than just your typical help desk/ticketing system. Support has always been timely. No complaints from me an as admin and the users love it.