I am happy with issuetrak as it has… I am happy with issuetrak as it has become very useful in our company processes. We originally got issuetrak as a client portal and have used it for much more. It satisfies our certification process for client trouble tickets as well as vendor tracking. Vendor tracking is about 80% of what we use issuetrak for now. We document quotes requested, purchase orders created, work completed and work invoiced. I do not currently know of another helpdesk that would service our needs at this time.

Great customer service all around from… Great customer service all around from sales through customer support. IssueTrak has provided me with excellent service throughout the past several years we've been contracting with them. They have responded to my issues in a timely manner with more than satisfactory results. I would not hesitate to do business with this company.

New releases are almost always a pain… New releases are almost always a pain to upgrade to. We've also waited for over a year for an issue to be addressed in a forthcoming "maintenance release". They broke things so bad when they went from version 9 to 10, that our AD import module was completely broken. The VP of the company finally waived our support fees for the year because of the inconvenience.

Fantastic support Fantastic support. Small footprint. Easy to use, but can be modified extensively.

The system is simple to use and support … The system is simple to use and support has been exemplary. The only negative is that there are occasional performance issues. Also, there is too much of a :big bucket approach" meaning that segments of users must do what all users need and this limits things like leveraging local languages, etc. Overall, a good product.