Fantastic support Fantastic support. Small footprint. Easy to use, but can be modified extensively.

IssueTrak has been a great tool for our… IssueTrak has been a great tool for our company. It helped us communicate with our clients efficiently and allowed us to track how much time we spent with each client. The support staff has been very responsive whenever there is any problem.

Great customer service all around from… Great customer service all around from sales through customer support. IssueTrak has provided me with excellent service throughout the past several years we've been contracting with them. They have responded to my issues in a timely manner with more than satisfactory results. I would not hesitate to do business with this company.

My original question was answered My original question was answered. Patrick was able to understand what I was asking. I even added another issue which is being looked into right now. That being said, I disagree with the answer provided. The only solution was to add more entries since that was the way IssueTrak has the system set up, which is not ideal. I would give that solution a 1-2 star rating if asked specifically on the functionality of my original question. Patrick gets the 5 stars.

New releases are almost always a pain… New releases are almost always a pain to upgrade to. We've also waited for over a year for an issue to be addressed in a forthcoming "maintenance release". They broke things so bad when they went from version 9 to 10, that our AD import module was completely broken. The VP of the company finally waived our support fees for the year because of the inconvenience.