Clayton Holland
GBI am happy with issuetrak as it has… I am happy with issuetrak as it has become very useful in our company processes. We originally got issuetrak as a client portal and have used it for much more. It satisfies our certification process for client trouble tickets as well as vendor tracking. Vendor tracking is about 80% of what we use issuetrak for now. We document quotes requested, purchase orders created, work completed and work invoiced. I do not currently know of another helpdesk that would service our needs at this time.
Jason McCrary
GBMy original question was answered My original question was answered. Patrick was able to understand what I was asking. I even added another issue which is being looked into right now. That being said, I disagree with the answer provided. The only solution was to add more entries since that was the way IssueTrak has the system set up, which is not ideal. I would give that solution a 1-2 star rating if asked specifically on the functionality of my original question. Patrick gets the 5 stars.
Eric Sung
CAIssueTrak has been a great tool for our… IssueTrak has been a great tool for our company. It helped us communicate with our clients efficiently and allowed us to track how much time we spent with each client. The support staff has been very responsive whenever there is any problem.
B. Marciniak
GBGreat customer service all around from… Great customer service all around from sales through customer support. IssueTrak has provided me with excellent service throughout the past several years we've been contracting with them. They have responded to my issues in a timely manner with more than satisfactory results. I would not hesitate to do business with this company.
Paul Alvarez
GBThis past year we have needed to… This past year we have needed to migrate Issuetrak from an OLD server running an older Server version, migrate to a new SQL server, and have had strange issues with email notifications not being sent. Issuetrak was not responsible or at fault for any of these issues, but they were responsible for helping us migrate over and get up and running in a very timely manner. Support (Tom!) was always willing to work around my schedule to get my issues resolved.