Great support from very knowledgeable… Great support from very knowledgeable people.

My original question was answered My original question was answered. Patrick was able to understand what I was asking. I even added another issue which is being looked into right now. That being said, I disagree with the answer provided. The only solution was to add more entries since that was the way IssueTrak has the system set up, which is not ideal. I would give that solution a 1-2 star rating if asked specifically on the functionality of my original question. Patrick gets the 5 stars.

Would buy again! The software is easy to use and fairly intuitive. Support is outstanding. I've opened several tickets over the last 7-8 years of use and I almost always get a phone call withing 15-20 minutes with an answer. We once found a bug and it was fixed in our system within half a day. You couldn't ask for a better product or better support.

IssueTrak has been great for us! IssueTrak has been great for us. Easy implementation, and we were able to shift things around a bit to meet our business need, which is different than just your typical help desk/ticketing system. Support has always been timely. No complaints from me an as admin and the users love it.

This past year we have needed to… This past year we have needed to migrate Issuetrak from an OLD server running an older Server version, migrate to a new SQL server, and have had strange issues with email notifications not being sent. Issuetrak was not responsible or at fault for any of these issues, but they were responsible for helping us migrate over and get up and running in a very timely manner. Support (Tom!) was always willing to work around my schedule to get my issues resolved.