Issuetrak

200 Golden Oak Court, Suite 470, 23452, Virginia Beach, United States
http://issuetrak.com
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4.70
Based on 20 Reviews

5

80.00%

4

10.00%

3

10.00%

2

0.00%

1

0.00%
About Issuetrak

Issuetrak, a versatile, configurable and simple-to-use ticketing software. By defining unique processes and customizing management to suit your organizational requirements, our software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with in-built report generation, task management and alerts that help businesses effectively manage all and any issues reported by your users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system so no issue slips through the cracks!

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Brad Canter
GB

Would buy again! The software is easy to use and fairly intuitive. Support is outstanding. I've opened several tickets over the last 7-8 years of use and I almost always get a phone call withing 15-20 minutes with an answer. We once found a bug and it was fixed in our system within half a day. You couldn't ask for a better product or better support.

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Wayne Osteen
GB

New releases are almost always a pain… New releases are almost always a pain to upgrade to. We've also waited for over a year for an issue to be addressed in a forthcoming "maintenance release". They broke things so bad when they went from version 9 to 10, that our AD import module was completely broken. The VP of the company finally waived our support fees for the year because of the inconvenience.

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JD
GB

IssueTrak has been great for us! IssueTrak has been great for us. Easy implementation, and we were able to shift things around a bit to meet our business need, which is different than just your typical help desk/ticketing system. Support has always been timely. No complaints from me an as admin and the users love it.

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Paul Alvarez
GB

This past year we have needed to… This past year we have needed to migrate Issuetrak from an OLD server running an older Server version, migrate to a new SQL server, and have had strange issues with email notifications not being sent. Issuetrak was not responsible or at fault for any of these issues, but they were responsible for helping us migrate over and get up and running in a very timely manner. Support (Tom!) was always willing to work around my schedule to get my issues resolved.

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Ed Green
GB

Massive Growth Potential Out of the box, this product can seem overwhelming. HOWEVER, with the outstanding training and tech support, it will not take long to customize Issuetrak to your exact needs! Proving to be one of the easiest and flexible tools that you will have in your organization. While some of the well thought out features we may not use right away, we have much room for additions and growth. Issuetrak is the perfect tool to assist in this growth, allowing our organization to utilize some of the areas in the future.

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