Great, but some room for improvement Overall, I like the application... There are just some things that could be changed that would make using the application better. For instance, I would like the ability to use "Subtypes" in some areas and suppress them in other areas (currently enabled at the system-level, so to display Subtypes for one of our clients, I need to have blank Subtype dropdown menus shown to all other clients that do not use them. There also some small bugs that can be overcome or worked around. The responsiveness of Issuetrak support has been excellent.

My original question was answered My original question was answered. Patrick was able to understand what I was asking. I even added another issue which is being looked into right now. That being said, I disagree with the answer provided. The only solution was to add more entries since that was the way IssueTrak has the system set up, which is not ideal. I would give that solution a 1-2 star rating if asked specifically on the functionality of my original question. Patrick gets the 5 stars.

Massive Growth Potential Out of the box, this product can seem overwhelming. HOWEVER, with the outstanding training and tech support, it will not take long to customize Issuetrak to your exact needs! Proving to be one of the easiest and flexible tools that you will have in your organization. While some of the well thought out features we may not use right away, we have much room for additions and growth. Issuetrak is the perfect tool to assist in this growth, allowing our organization to utilize some of the areas in the future.

I have been using Issuetrak for a year… I have been using Issuetrak for a year and half now and have found it extremely helpful in tracking all the various issues related to school bus transportation. Since I am the only one in transportation department, having Issuetrak has saved me many hours in reporting and tracking of bus issues. Also, when I have had a question, their customer service has been quick to respond. I would highly recommend Issuetrak.

The customer support is amazing and… The customer support is amazing and impressive. I get solutions for my questions in less than 24 hrs.