Issuetrak

200 Golden Oak Court, Suite 470, 23452, Virginia Beach, United States
http://issuetrak.com
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4.70
Based on 20 Reviews

5

80.00%

4

10.00%

3

10.00%

2

0.00%

1

0.00%
About Issuetrak

Issuetrak, a versatile, configurable and simple-to-use ticketing software. By defining unique processes and customizing management to suit your organizational requirements, our software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with in-built report generation, task management and alerts that help businesses effectively manage all and any issues reported by your users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system so no issue slips through the cracks!

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Kevin Wilner
GB

I have been using Issuetrak for a year… I have been using Issuetrak for a year and half now and have found it extremely helpful in tracking all the various issues related to school bus transportation. Since I am the only one in transportation department, having Issuetrak has saved me many hours in reporting and tracking of bus issues. Also, when I have had a question, their customer service has been quick to respond. I would highly recommend Issuetrak.

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Ben Beard
GB

Issuetrak is Amazing! Issuetrak is simple, clean and concise. The onboarding process for Issuetrak is easy to pick up and there are lots of different settings to play with to customise the system to suit your needs. There are many functions to help run the ticket system and these can be left in the background to carry out certain processes. Overall, the system is fantastic. Very simple and clean with plenty of customisation.

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Tara
GB

IssueTrak is easy to use IssueTrak is easy to use, but even when we have questions, their support team and sales staff are always willing to lend a helping hand. Their entire team is very knowledgeable about their product and very easy to work with. I highly recommend IssueTrak not only for the excellent product, but for the quality of customer service.

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Michele Velez
GB

We had issuetrak for years sitting on… We had issuetrak for years sitting on our SQL server. After some staffing adjustments I started to ask questions. I quickly dialed issuetrak where I learned of the upgrades and the many functions we had available we were not using. I can tell you that they walked me through each step. Always returned my calls and our upgrade went seamless. I highly recommend them for you tracking needs.

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Wayne Osteen
GB

New releases are almost always a pain… New releases are almost always a pain to upgrade to. We've also waited for over a year for an issue to be addressed in a forthcoming "maintenance release". They broke things so bad when they went from version 9 to 10, that our AD import module was completely broken. The VP of the company finally waived our support fees for the year because of the inconvenience.

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