Maria G.
GBExcellent Customer Service Wendell Carcache made signing up with Vonage easy. He went above and beyond by staying on the line with me during my technical issues, walking me through the sign-up process and dashboard verification. Thanks for making adding a business line pain-free, Wendell!
Social Guru
GBContacted their support with a simple question... 25 minutes later, I found the answer myself I contacted their support with a simple question, what is the email address for the privacy department, or legal if there is not a specific address for privacy? What ensued was a 25-minute back-and-forth about how they effectively could not give me that information, including a couple "I'm still working on this; allow me two more minutes, please." I thought about believing what they said - as strange as it seemed - because companies are weird about which ways you can contact them these days. Try *calling* YouTube, for instance. So I start searching their site and any mention of the word privacy and an @ sign. If anyone happens to be wondering, it's on their privacy policy page, plainly available to the public. To be fair maybe I should have checked there first, but to be fair to me, maybe the CS rep could have told me to 24 minutes earlier too, so.. Turns out either the CS rep was just intentionally difficult or they have such a backward-thinking policy on providing the information that is asked for, that the CS rep was forced to be difficult.
Donna Rand
GBEmiliano and Gilbert are a dynamic duo Emiliano and Gilbert are a dynamic duo! They were very warm professional and courteous! Gilbert was generous in addition to the other accolades I have given them. The world be a better place if we could duplicate their customer service skills. Thank you so much. It was a smooth and easy transition to Vonage.
Jim Day
GBSOHO is difficult to get the BIG phone… SOHO is difficult to get the BIG phone experience and keep the required management reasonable. VB has the answer to improved business to consumer connection with VOIP phones, Desktop app, cell phone app so we can never miss a call. VALUE, Service, advice and a dashboard for me to control the setup as needs change!
Auntyann
GBGreat Service I was offered a good price compared to other providers. Jose Bermudez was very helpful in getting a great package together for me. I look forward to using this platform for all my business needs.