I am re-evaluating my previous review. I am re-evaluating my previous review. It has taken time but they finally got my system working, with a lot of help from a local software expert. I personally still believe it would have been better to wait for an item with the correct software, rather than have a "fix". On the whole the UK Satellite Team provided a good response to this problem.

Great communication the box arrived… Great communication the box arrived super quickly and the card did too. Great bunch of people who can do so much for you I would highly reccomend them to anyone. The card was activated quickly too so all is good.

Setting up VPN Marc could not have been more helpful in the setting up of the VPN connection. He even responded to emails on a Sunday. Hence the 5 star rating. On the other hand, I find the content of the Sky packages of very poor quality and extremely expensive. I had hoped that VPN would give me BBC iPlayer but I have been disappointed.

NO ACCESS TO WEBSITE FOR SUPPORT OR INSTRUCTIONS!! Ordered the card and VPN router for my friend that I stay with in NL several times a year. Everything arrived, however, now when we go to access the website for help with the installation, whether he accesses it in NL or I try to access it in US, it says FORBIDDEN with the error response 403. I can understand if there's an issue with accessing the site from the US, but when I ordered it on 6Dec while in NL, there were no issues whatsoever. This is really poor service as now we can't even get any support to help set it up. If that's the case, we're still within our 14 day full refund return window and we'll just send everything back and go elsewhere.....

The streaming works very well from time… The streaming works very well from time to time but it is often bad, especially in the evenings and usually just at the most inappropriate moments! Their engineer has tried his best to resolve this remotely but it is still problem as it seriously interrupts our viewing when we most want to watch it.